Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Head

Clinton

Summary

Detail-oriented Social Services Supervisor known for improving documentation accuracy and service delivery. Strong problem-solving abilities and teamwork skills contribute to effective case management and enhanced client satisfaction.

Overview

30
30
years of professional experience

Work History

Social Services Supervisor

Department of Human Services
Clinton, AR
01.2004 - Current
  • Supervise case management teams to ensure compliance with federal and state regulations.
  • Develop training programs for staff, enhancing service delivery and client outcomes.
  • Coordinate inter-agency collaboration to streamline resources and support services for clients.
  • Implement quality assurance measures, improving case review processes and documentation accuracy.
  • Create monthly appointment calendars for staff.
  • Schedule and reschedule appointments per staff and client needs.
  • Approve time and leave for staff
  • Responds to staff and client inquiries by email or phone
  • Led performance evaluations for team members, fostering professional growth and skill development.
  • Establish departmental goals aligned with organizational objectives, monitoring progress towards achieving desired outcomes.
  • System triage when outcome of services is not as expected
  • Assist staff with caseload to ensure accuracy and timeliness

Office Clerk

Clinton Water and Sewer Department
Clinton, AR
06.2003 - 01.2004
  • Accepted billing payments
  • Answered phone calls
  • Maintained accurate filing system for records and documents.
  • Assisted in data entry tasks, ensuring information accuracy and consistency.

Receptionist

Newland Eye Care Associates
Parsons, KS
05.1996 - 04.1997
  • Managed patient scheduling and appointment coordination efficiently
  • Facilitated communication between patients and healthcare providers effectively.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Yellville-Summit High Schoold
Yellville, AR

Skills

  • Multicultural competence
  • Written and verbal communication
  • Multitasking
  • Reliability
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Computer Literate

Timeline

Social Services Supervisor

Department of Human Services
01.2004 - Current

Office Clerk

Clinton Water and Sewer Department
06.2003 - 01.2004

Receptionist

Newland Eye Care Associates
05.1996 - 04.1997

High School Diploma -

Yellville-Summit High Schoold

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Karen Head