Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Swimming
Languages
Timeline
Generic

Karen Torres

Buenos Aires,B

Summary

At Ericsson, Spearheaded change management and implementation projects, enhancing efficiency by centralizing knowledge systems and improving process automation. Problem-solving prowess and technical leadership, coupled with a knack for mentoring and cross-functional coordination, significantly contributed to seamless technology integrations and team development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Implementation Management

Ericsson
01.2018 - 08.2024
  • Led change management initiatives that resulted in seamless transitions through automate process.
  • Mentored junior team members in best practices for effective deliveries, fostering professional growth within the team.
  • Supported stakeholders of new technologies installation for streamlined resource management and update planning reporting.
  • Collaborated with management to improve implementation through feedback collection and implementation of new practices.
  • Spearheaded the implementation of a knowledge management system to centralize documentation, promoting increased efficiency among staff.
  • Worked within areas of deal review process improvement, revenue system implementation, project management and quality control.
  • Coordinated with 5 subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.

Advanced Technical Support Engineer

Ericsson
01.2015 - 12.2018
  • Conducted root cause analysis of recurrent problems to prevent future occurrences and improve delivery documents.
  • Assisted sales team with pre-sales technical consultations, demonstrating product capabilities to customer.
  • Participated in 2 special projects as needed, contributing expertise while meeting tight deadlines.

Advanced Technical Support Engineer

Ericsson
01.2014 - 01.2015
  • Managed escalated cases efficiently, liaising between customers and development teams to ensure prompt resolution of issues.
  • Developed comprehensive documentation for internal and external users, simplifying complex concepts and procedures.
  • Mentored 8 junior engineers, sharing expertise in advanced technical support methodologies.
  • Led 3 training sessions for both internal 20 staff members and 20 external clients, promoting a better understanding of product features and troubleshooting procedures.

Site Engineer

Ericsson
01.2013 - 01.2014
  • Checked 100 technical designs and drawings for adherence to standards.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Oversaw quality control and health and safety matters for construction teams.
  • Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.

Site Engineer

Ericsson
05.2010 - 01.2013
  • Checked 150 technical designs and drawings for adherence to standards.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Coordinated with 2 subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.

Education

B.Arch - Architecture

Universidad Nacional De Ingenieria
Managua, Nicaragua
12.2007

Skills

  • Problem-solving abilities
  • Multitasking Abilities
  • Team building
  • Professionalism
  • Strategic Planning
  • Adaptability
  • Data Analysis
  • Technical documentation writing
  • Technical leadership
  • CAD proficiency
  • Cross-functional coordination
  • System implementation

Accomplishments

  • Collaborated with team of 3 in the development of Swapbox document.
  • Achieved simplify and times optimize by implementation SDE (Site Design Engineering software app) for site survey tasks in LATAM.
  • Supervised team of 12 staff members.


Certification

  • Autodesk Certified Professional (ACP)
  • Automation & Data Analytics Fundamental level Assessment Nov.2023

Swimming

Since childhood, my parents encouraged me to make time for leisure and nearly every weekend, they took us to nearby beaches or lagoons. That's where I discovered my passion for swimming, which became a sanctuary to calm my mind, relax, and rejuvenate my thoughts. Swimming helped me focus and center my ideas, and it remains an essential activity in my life

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Implementation Management

Ericsson
01.2018 - 08.2024

Advanced Technical Support Engineer

Ericsson
01.2015 - 12.2018

Advanced Technical Support Engineer

Ericsson
01.2014 - 01.2015

Site Engineer

Ericsson
01.2013 - 01.2014

Site Engineer

Ericsson
05.2010 - 01.2013

B.Arch - Architecture

Universidad Nacional De Ingenieria

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Karen Torres