Summary
Overview
Work History
Education
Skills
LANGUAGES
Training
Timeline
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Karen Y. Pozza

Salta

Summary

I am a dedicated English and Spanish educator actively seeking advanced career opportunities in bilingual positions. With a reputation for flexibility and adaptability, I seamlessly meet diverse professional demands. Leveraging two years of experience as a customer support agent in the tourism, hospitality, and education sectors, I possess a well-rounded skill set that enhances my ability to excel in dynamic environments.

Overview

5
5
years of professional experience

Work History

Customer Service Support

Aardvark Partners
04.2023 - Current
  • Handled OTA platforms such as Airbnb, Expedia, VRBO, Booking, as well as direct reservations, emails, and calls.
  • Wrote reviews for different OTA channels, revised damages, and charged guests; created invoices and payment requests.
  • Checked timetables, collected data, and uploaded it to the system. Familiar with platforms such as Pingpuro, Charge Automation.
  • Created payment invoices and holds on Stripe.
  • Collaborated on the creation of listings.
  • Created and managed tickets on platforms such as Monday.
  • Coordinated cleaning services using apps such as Properly.

Customer Service Agent

Baselang
06.2024 - 05.2025
  • Expertly handled student inquiries via Intercom chat, ensuring swift and efficient communication.
  • Proficiently managed invoicing and crafted detailed progress letters with precision.
  • Demonstrated expertise in using communication platforms such as Zoom, Skype, and Google Meet, plus screen recording tools like Loom and Zoom Clip.
  • Monitored the Master Tracker Bug sheet daily for new issues, ensuring timely awareness and action.
  • Documented feedback related to lessons and support materials on the Content Creation sheet and reported technical issues to relevant parties for resolution.
  • Escalated platform technical problems and education department-related concerns, providing comprehensive notes and multimedia evidence for efficient resolution.

Spanish Teacher

Baselang
05.2020 - 05.2025
  • Specialized in teaching Spanish to foreign students from various countries, including the US, Canada, the EU, and Asia.
  • Focused on preparing students for DELE and SIELE exams, offering personalized guidance and tailored lesson plans.
  • Provided regular feedback and progress reports to students and parents.

English teacher

Upateco (Technological University of Salta)
01.2023 - 07.2023
  • Taught English to adult students in the Programming Technician (IT) program, focusing on language learning in the context of technology and programming.
  • Designed and collaborated on the creation of educational materials and resources tailored to IT students, integrating technical English into the curriculum.
  • Fostered an interactive learning environment, helping students improve their language skills to enhance their professional development in the technology field.

Freelance Teacher at Homeschooling

Time4Learning
01.2020 - 03.2020
  • Delivered personalized tutoring for students across various grade levels (2nd, 6th, 7th grades), adapting teaching methods to cater to individual learning needs.
  • Developed educational materials and lesson plans, ensuring that each lesson met students’ academic goals.
  • Focused on engaging learning activities and fostering students’ enthusiasm for education.

Education

Bachelor of Arts - English teaching training course

Catholic University of Salta
Salta

Associate of Science - Communication (Scientific Outreach)

Universidad Nacional De Los Comechingones
Remote - San LuIS

Anthropology

Universidad Nacional de Salta
03.2025

Skills

  • Effective Time Management
  • Ability to Work in a Team
  • Curriculum and Instruction
  • Classroom Management
  • Active listening
  • Customer complaint resolution
  • File management
  • Service-oriented self-starter

LANGUAGES

Spanish (Native)
English (C1)
Portuguese (B1)
French (B1)
Italian (A1)

Training

  • Sex Education for High School Teachers at Fundación Huésped (2021-01 to 2021-12)
  • Development of Socio-emotional Skills at Fundación SIANCAS (2020-01)
  • Global Classrooms Initiative (CGI) Caribbean Literature at University of Maryland-Catholic University of Salta (2020-01 to 2021-01)
  • Argentine Sign Language (ASL) at Dr. Victorino de la Plaza Library (2019-04)
  • Braille System at Ministry of Salta (2019-03)
  • Webinar: Dyslexia. The Importance of a Committed Teacher at Pearson (2019-06)

Timeline

Customer Service Agent

Baselang
06.2024 - 05.2025

Customer Service Support

Aardvark Partners
04.2023 - Current

English teacher

Upateco (Technological University of Salta)
01.2023 - 07.2023

Spanish Teacher

Baselang
05.2020 - 05.2025

Freelance Teacher at Homeschooling

Time4Learning
01.2020 - 03.2020

Anthropology

Universidad Nacional de Salta

Bachelor of Arts - English teaching training course

Catholic University of Salta

Associate of Science - Communication (Scientific Outreach)

Universidad Nacional De Los Comechingones

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Karen Y. Pozza