Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Salas

Karina Salas

Rosario

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Assistant

Fundacion Migrantes sin Fronteras
12.2022 - Current
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Keyed all data into [Software].

Customer Relationship Agent

Europe Shuttle
12.2021 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Pharmacy Assistant

Pharmacy
09.2020 - 03.2021
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Operated cash register and other front counter tasks to facilitate daily operations.

Data Entry Assistant

Consulado General de Italia
11.2018 - 07.2019
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Supported multiple departments with special projects.

Call Center Agent

Goworld.it
01.2018 - 02.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Translator - Language Interpretation And Translation

Universidada Central De Venezuela
Caracas, Venezuela

Skills

  • Verbal and Written Communication
  • Mail Sorting and Distribution
  • Travel Arrangements
  • Multi-Line Phone Systems
  • Reception Assistance

Languages

Spanish
Native language
English
Advanced
C1
Italian
Upper intermediate
B2

Timeline

Assistant

Fundacion Migrantes sin Fronteras
12.2022 - Current

Customer Relationship Agent

Europe Shuttle
12.2021 - Current

Pharmacy Assistant

Pharmacy
09.2020 - 03.2021

Data Entry Assistant

Consulado General de Italia
11.2018 - 07.2019

Call Center Agent

Goworld.it
01.2018 - 02.2019

Translator - Language Interpretation And Translation

Universidada Central De Venezuela

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Karina Salas