Karionda Banks
Little Rock
Summary
Seeking a growth oriented organization that will utilize management, customer service and communication skills. Compassionate professional with several years of experience in settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Child Support Specialist
Arkansas Office of Child Support
Little Rock
01.2026 - Current
- Enforced collection activities on delinquent accounts, including wage garnishment and property liens.
- Coordinated with other agencies to ensure timely receipt of funds from non-custodial parents.
- Maintained employer contact for employment verification, wage withholding orders, and payment status updates, ensuring timely and accurate processing.
- Collaborated with agencies to gather critical case information, enhancing case accuracy and compliance.
- Provided training and guidance to new staff on child support procedures.
Collections Specialist II
Ally Financial
Little Rock
07.2013 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Designed repayment plans tailored to account holders' financial status and repayment abilities, facilitating successful debt recovery.
- Negotiated payment arrangements through effective management of inbound and outbound calls, enhancing customer engagement.
- Resolved customer disputes through effective communication and problem-solving techniques.
- Developed strategies with team members to improve collection rates, contributing to overall team performance.
- Updated customer information in the database following each interaction promptly.
Mailroom Clerk
United Parcel Services
Little Rock
08.2009 - 01.2011
- Sorted incoming and outgoing mail, ensuring proper addressing and routing to correct destinations.
- Sold postage, money orders, and postal supplies; handled cash transactions while maintaining accurate sales records.
- Maintained accurate transaction records of postage sales and services; reported financial transactions precisely.
Cashier
Greek 4 Life Embroidery
North Little Rock
02.2009 - 09.2009
- Delivered exceptional customer service by guiding customers in product selection, enhancing their shopping experience.
- Resolved customer inquiries promptly, fostering a positive shopping environment and reinforcing customer loyalty.
- Evaluated merchandise display for optimal product presentation, improving customer engagement and satisfaction.
- Organized apparel displays in store to enhance visual appeal.
Research Interviewer
Market Strategies
Little Rock
02.2007 - 01.2009
- Conducted surveys with AT&T customers to assess phone service and communicated issues to head AT&T office.
- Consistently met sales quota, contributing to departmental goals and revenue growth.
- Addressed customer inquiries and resolved issues, enhancing overall customer satisfaction.
Education
Associate - Science and Liberal Arts
Pulaski Tech College
Little Rock, AR05-2019
Diploma -
North Pulaski High School
Jacksonville, AR05.2009
Skills
- Wage garnishment
- Collections
- Debt recovery
- Negotiation strategies
- Case management
- Customer Service
- Excel
- Salesforce
- CRM Software
- Problem solving
- Account Management
Certification
Collector II, Present, Starting job title at Ally Financial was a Collector I, promoted to Collector II, taking on a bigger role, and assisting other collectors. Now a Customer Solutions Representative III.
Additional Information - Special Skills
- MS Office Suite
- Word
- Excel
- Power Point
- Switchboard
- Excellent Customer Service
- People Person
- Great Attitude
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Child Support Specialist
Arkansas Office of Child Support
01.2026 - Current
Collections Specialist II
Ally Financial
07.2013 - Current
Mailroom Clerk
United Parcel Services
08.2009 - 01.2011
Cashier
Greek 4 Life Embroidery
02.2009 - 09.2009
Research Interviewer
Market Strategies
02.2007 - 01.2009
Associate - Science and Liberal Arts
Pulaski Tech College
Diploma -
North Pulaski High School