Karlee Jo Thomas
Royal
Summary
Track record of enhancing customer loyalty at Carstar Patriot Auto Body by resolving disputes with empathy and professionalism. Excels in multitasking and fostering teamwork, significantly improving service delivery and operational efficiency. Skilled in problem-solving and maintaining high standards of cleanliness, demonstrating integrity in every interaction.
Overview
3
3
years of professional experience
Work History
Crew Member
Balboa Marina
06.2024 - Current
- Worked front counter.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Booked reservations for boat rentals and slips.
Customer Service Representative
Carstar Patriot Auto Body
06.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Manager
Sonic
11.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Lake Hamilton High School
Piney,AR05-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Integrity and honesty
Timeline
Crew Member
Balboa Marina
06.2024 - Current
Customer Service Representative
Carstar Patriot Auto Body
06.2023 - 06.2024
Assistant Manager
Sonic
11.2021 - 06.2023
High School Diploma -
Lake Hamilton High School
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