Karrie Adams
Fort Smith
Summary
Enthusiastic, Enduring Sales and Customer Service Professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive a productive team environment, and consistently meeting targets. Plus exceeding them.
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
"A fail/loss is only a clear indication for a lesson to be obtained and applied moving forward."
Overview
16
16
years of professional experience
Work History
Server/Cashier
Miss Annas/Bensons
Fort Smith
09.2025 - Current
- Delivered exceptional customer service in a fast-paced dining environment, enhancing guest satisfaction.
- Managed food and beverage orders efficiently and accurately.
- Processed cash transactions securely and efficiently, ensuring accuracy in payments.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Resolved customer complaints promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area and tables.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Trained and mentored new cashiers, fostering a knowledgeable and efficient team.
Office Accountant Assistant
Affordable Taxes
Sallisaw
01.2025 - Current
- Managed daily financial transactions and maintained accurate records.
- Reconciled bank statements and ensured compliance with accounting standards.
- Maintained detailed records of all transactions in the accounting system.
- Verified accuracy of invoices and account balances.
- Processed payments to vendors and suppliers, ensuring timely and accurate transactions.
- Resolved discrepancies between accounts through thorough documentation research and effective reconciliation.
- Assisted senior accountants with tax planning and compliance strategies throughout the year.
- Developed strategies that streamlined accounting processes for greater efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Representative
Terminix Pest Control
02.2024 - 08.2025
- Boosted sales revenue by identifying and targeting high-potential accounts through strategic outreach.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Expanded market penetration by introducing innovative sales tactics tailored to customer needs.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Facilitated negotiations on prices and terms for sales and service agreements to enhance customer satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Participated in monthly sales meetings and quarterly training sessions to enhance product knowledge and sales techniques.
- Fostered collaborative environment, sharing best practices among sales team.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Developed a diverse sales portfolio by incorporating various products and services to meet customer needs.
Case Manager
BLN Emergency Management, LLC
01.2022 - 02.2024
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case plans tailored to individual needs, leading to better client outcomes.
- Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Facilitated communication between clients and providers through regular follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with organizations, including mortgage companies and county clerks, to gather crucial information for evaluating application eligibility.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided training sessions for new employees to ensure understanding of company policies and procedures.
- Working in call center taking inbound and or doing outbound providing status updates, program information, de-escalate situations and provide overall help.
Call Center Technical Support Senior Advisor
Concentrix
08.2016 - 11.2018
- Provided technical support for handheld devices and computer systems, efficiently troubleshooting customer issues while managing multiple screens and maintaining a positive interaction, regardless of customer demeanor.
- Mentored junior staff in customer engagement and problem resolution, enhancing team capabilities.
- Created strategic plans that improved customer experience and streamlined service delivery.
- Led cross-functional teams to implement process improvements across multiple departments.
Shift Lead
Speedway
11.2014 - 08.2016
- My job at Speedway starting out was as a cashier until 2 months after working there I was promoted to shift lead. My duties would vary from overseeing daily operations in every aspect which included being responsible for training new staff, overseeing and guiding four plus employees, handling budgets, ensuring gas station safety, attaining sales goals and reporting to store manager. My duties also included Ensuring employees were paid correctly and timely in a timely fashion in accordance with company policy, performed all purchasing and inventory duties for convenience store including bank deposits, Answered phone, served customers, resolved customer and employees issues.
- Supervised team members during shifts to ensure efficient operations.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Trained new employees on company policies and operational procedures.
Liquor Store Clerk
Friendly Package Liquors
08.2013 - 11.2014
- Maintained well-stocked floor and cooler with beverages, operated cash register, ensured store cleanliness, answered customer service calls, resolved issues, trained new employees, and processed wine and liquor orders in-store and via telephone.
- Guided customers in product selection and provided tailored recommendations.
- Monitored inventory levels and restocked shelves to ensure product availability.
- Operated cash register and processed transactions efficiently.
Vendor
Elite Marketing Solutions | Elite SEO Marketing
08.2012 - 06.2014
- Managed vendor relationships to ensure seamless product delivery and service consistency.
- Negotiated contracts with vendors to secure competitive pricing and favorable terms.
- Coordinated logistics for marketing campaigns, aligning vendor schedules and resources.
- Researched, handled, prepared, and sold food and beverage products from name brand manufacturers by sharing product knowledge and making recommendations during friendly and informative customer interactions.
Crew Lead/Trainer
McDonald's
12.2009 - 08.2010
- I was hired on as a crew member and was promoted to crew trainer, wherein, I coached and trained new crew members on McDonald's policies and procedures. I processed payments and operated large-volume cooking equipment such as grills, deep-fat fryers and griddles to prepare customer orders. I performed general maintenance duties including; mopping floors, washing dishes, wiping counter tops and emptying grease traps while carefully maintaining sanitation, health, and safety standards for food preparation, assembly, and presentation in all work areas. I strived to work in a correct, timely, and pleasant manner, respond appropriately to guest concerns, and also openly invite coaching from my management team.
- Supervised crew members during peak hours to ensure efficient service.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels and restocked supplies during the shift.
Education
High School Diploma - Creative Arts and Design
Amelia High School
Batavia, OH05-2009
Skills
- Knowledge of food preparation and cash management
- Sales closing techniques
- Customer relationship development
- Upselling and cross-selling
- Proficient objection handling
- Dependable punctuality
- High reliability rating
- Capacity to thrive in fast-paced settings
- Stamina for prolonged standing tasks
- Expertise in multitasking
- Conflict resolution and troubleshooting abilities
- Professional grooming standards
- Familiarity with software applications
- Collaborative and independent work
- Sales strategy planning
- Goal-driven mindset
- Advanced problem solving
- Negotiation skills
- Relationship selling
- Lead generation
- Sales closure effectiveness
- Sales goal achievement
- Strategic planning
- Contract negotiation
- Proposal development
- Competitor research
- Prospecting methods
- Value selling strategies
- Leadership experience in teams
- Personable attitude
Accomplishments
- Ranked #1 in all states for numerous months for close rates, and sales.
- Was nominated for rookie of the year.
- Won numerous sales campaigns, monthly regional games, power hours, team monthly play-offs.
- Won numerous months for being overall top performer.
Timeline
Server/Cashier
Miss Annas/Bensons
09.2025 - Current
Office Accountant Assistant
Affordable Taxes
01.2025 - Current
Sales Representative
Terminix Pest Control
02.2024 - 08.2025
Case Manager
BLN Emergency Management, LLC
01.2022 - 02.2024
Call Center Technical Support Senior Advisor
Concentrix
08.2016 - 11.2018
Shift Lead
Speedway
11.2014 - 08.2016
Liquor Store Clerk
Friendly Package Liquors
08.2013 - 11.2014
Vendor
Elite Marketing Solutions | Elite SEO Marketing
08.2012 - 06.2014
Crew Lead/Trainer
McDonald's
12.2009 - 08.2010
High School Diploma - Creative Arts and Design
Amelia High School