Summary
Overview
Work History
Education
Skills
Software Tools
Websites
Timeline
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Kassey Witty

North Little Rock,AR

Summary

Results-oriented writing professional with 10 years of experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Excellent at collaboration with cross-functional teams for efficiency and clarity of technical content.

Overview

10
10
years of professional experience

Work History

Expert Technical Writer

Bank OZK
10.2024 - Current
  • Serves as the sole technical writer for the Data Engineering and Management (DEM) team, supporting documentation needs for all bank loan data systems.
  • Develops and maintains detailed documentation on data integrity, workflows, governance, and lineage for internal and federal auditing purposes.
  • Collaborates with data engineers, analysts, and compliance teams to establish and manage documentation processes, including reviews, edits, and approvals.
  • Ensures all documentation complies with organizational standards and federal regulations, supporting transparency and audit-readiness.
  • Designs and manages Confluence spaces for DEM documentation, ensuring clear structure, accessibility, and version control.

Technical Writer II

Collibra
01.2022 - 10.2024
  • Authored comprehensive documentation for three key products within the Collibra platform, including API guides, enhancing usability and understanding for both employees and customers.
  • Established and rolled out a unified style guide and editing standards, improving consistency and efficiency across the documentation and product design teams.
  • Produced clear, accurate release notes in collaboration with SMEs, engineers, sales, and marketing, ensuring cross-functional alignment and effective communication of product updates.

Technical Documentation Specialist

Xsolis
08.2019 - 01.2022
  • Developed and implemented comprehensive documentation for four healthcare applications, addressing the needs of diverse stakeholders.
  • Collaborated cross-functionally with engineering, marketing, physician advisors, and project managers to ensure timely, accurate documentation delivery.
  • Established and maintained a new documentation repository from the ground up as well as the organization’s first documentation style guide to promote consistency and clarity across all content.
  • Introduced in-app documentation pop-ups to deliver real-time answers, improving user experience and reducing reliance on external resources.
  • Contributed to a significant reduction in customer support tickets following integration of documentation within the platform.

Media Producer/Technical Writer

Missouri University of Science and Technology
03.2016 - 08.2019
  • Created comprehensive policies, standards, and instructional guides to streamline operations for distance learning across the Education Technology and IT departments, resulting in a measurable reduction in errors during live classes and recordings.
  • Coordinated and produced live, synchronous distance learning sessions by setting up and managing online meeting platforms, facilitating real-time interaction between instructors and students.

English Tutor

Sylvan Learning Centre
01.2015 - 12.2015
  • Assessed students' academic needs through pre-test evaluations to identify skill gaps and learning objectives.
  • Designed and implemented personalized curricula tailored to individual student performance levels.
  • Traveled to various locations to work with diverse and underserved youth communities, including after-school programs, church groups, and sports-affiliated tutoring.
  • Conducted one-on-one tutoring sessions to strengthen students’ writing and grammar skills.

Education

Master of Science - Technical Communication

Missouri University of Science And Technology
Rolla, MO
05.2019

Bachelor of Arts - Technical Writing

University of Arkansas At Little Rock
Little Rock, AR
12-2014

Skills

  • User documentation production
  • Software documentation
  • Instruction writing
  • Editing and proofreading
  • CMS management
  • External team collaboration
  • Audience adaptation
  • Version control
  • HTML and XML proficiency

Software Tools

  • MadCap Flare
  • Confluence
  • GitHub
  • InDesign
  • Photoshop
  • Premiere Pro
  • Illustrator
  • RoboHelp
  • Microsoft Suite
  • ClickHelp
  • Snagit
  • Notepad ++
  • Camtasia

Timeline

Expert Technical Writer

Bank OZK
10.2024 - Current

Technical Writer II

Collibra
01.2022 - 10.2024

Technical Documentation Specialist

Xsolis
08.2019 - 01.2022

Media Producer/Technical Writer

Missouri University of Science and Technology
03.2016 - 08.2019

English Tutor

Sylvan Learning Centre
01.2015 - 12.2015

Master of Science - Technical Communication

Missouri University of Science And Technology

Bachelor of Arts - Technical Writing

University of Arkansas At Little Rock

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Kassey Witty