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Katelan Hawthorne
Arkadelphia
Summary
Highly precise Financial Service Representative and Document Specialist with a proven, verified background in regulatory banking compliance, customer service, and courtroom-tested data defense. Extensively experienced in managing high-volume financial needs, verifying complex personal identity metrics, and detecting transaction anomalies under strict federal banking standards. Demonstrated forensic capability in organizing extensive, multi-year evidence logs into structured chronological grids. Fact-tested investigator with direct real-world experience delivering oral testimony under oath, preserving sensitive chains of custody, and successfully maintaining absolute data accuracy under rigorous legal cross-examination.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Client Relationship Consultant
Regions Bank
Arkadelphia
11.2025 - Current
- Analyzed client financial needs and provided tailored banking solutions.
- Collaborated with team members to enhance client service processes.
- Assisted in developing strategic plans for client engagement initiatives.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
Client Relationship Consultant
US Bank
Arkadelphia
08.2024 - 11.2025
- Analyzed client financial needs and provided tailored banking solutions.
- Collaborated with team members to enhance client service processes.
- Identified needs of customers promptly and efficiently.
Bank Teller
Bank OZK
04.2024 - 07.2024
- Resolved client inquiries about accounts and banking needs, enhancing customer satisfaction
- Built trust with clients by ensuring compliance with account management policies
- Partnered with management to support client requests
Front Desk Agent
Fairfield Inn and Suites
Arkadelphia
11.2023 - 04.2024
- Developed innovative revenue-enhancement strategies while acknowledging elite members
- Practiced active listening to understand and address customer needs
- Generated an easy to use inventory spreadsheet for our market items
- Delivered exceptional service during high-volume periods and challenging situations, ensuring seamless guest experiences
Education
Bachelor of Arts - Religion
UNIVERSITY OF THE OZARKS
Internship -
MANTLE RIVER SCHOOL OF LEADERSHIP AND MINISTRY
Some College (No Degree) - English
HENDERSON STATE UNIVERSITY
Arkadelphia, Arkansas 08.2011 - 01.2016
Technical Certificate In Criminology - Criminology
Arkansas State University
Jonesboro, AR 05.2001 -
Skills
- Customer service
- Training
- Process improvements
- Emotional intelligence
- Client relationship management
- Courtroom testimony
- Team collaboration
- Analytical and critical thinking
- Research
- Conflict resolution
- Adaptability under pressure
- Active listening
- Problem solving
- Recordkeeping
- Attention to detail
- Calm under pressure
Timeline
Client Relationship Consultant
Regions Bank
11.2025 - Current
Client Relationship Consultant
US Bank
08.2024 - 11.2025
Bank Teller
Bank OZK
04.2024 - 07.2024
Front Desk Agent
Fairfield Inn and Suites
11.2023 - 04.2024
Some College (No Degree) - English
HENDERSON STATE UNIVERSITY
08.2011 - 01.2016
Technical Certificate In Criminology - Criminology
Arkansas State University
05.2001 -
Bachelor of Arts - Religion
UNIVERSITY OF THE OZARKS
Internship -
MANTLE RIVER SCHOOL OF LEADERSHIP AND MINISTRY