Katelyn Baird
New Edinburg
Summary
Dynamic Patient Support Specialist with extensive experience at Mainline Health Systems, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in data entry and policy adherence, ensuring compliance and operational efficiency in fast-paced healthcare environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Mainline Health Systems
Rison
03.2021 - Current
- Assisted patients with appointment scheduling and registration processes.
- Coordinated between medical staff and patients to ensure clear communication.
- Managed patient inquiries through phone, email, and in-person interactions.
- Processed payments for copays and deductibles accurately according to established guidelines.
- Handled incoming phone calls and scheduled appointments.
- Verified patient insurance coverage and eligibility for services.
- Assisted with scheduling patient appointments and follow-up visits.
- Greeted visitors warmly upon arrival at reception area.
- Coordinated referrals from primary care providers to specialists.
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Maintained cleanliness of waiting room area by restocking supplies as needed.
- Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
- Facilitated communications between office staff, physicians, nurses, payers, vendors.
Customer Service Cashier
Walgreens
Warren
06.2011 - 07.2025
- Processed customer transactions efficiently and accurately at retail establishment.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Operated point-of-sale system to handle cash, credit, and return transactions.
- Trained new cashiers on procedures and best practices for customer service excellence.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
Pharmacy Technician
Walgreens/Allcare Pharmacy
Gurdon
01.2016 - 08.2020
- Managed medication inventory and ensured proper storage conditions.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided exceptional customer service and addressed patient inquiries.
- Maintained cleanliness and organization of the pharmacy workspace.
- Processed insurance claims and managed billing procedures effectively.
- Operated pharmacy software for prescription management and record-keeping.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
Education
Associate of Applied Science - Medical Billing And Coding
Bryant & Stratton College
NY05-2016
Skills
- Healthcare industry
- Data entry proficiency
- Dispute handling
- Policy adherence
- Patient satisfaction
- Medical terminology
- Insurance verification
- Appointment scheduling
- Follow-up coordination
- Patient confidentiality
- Assisting with mobility
- Reliability
- Multitasking capacity
- Time management
- Teamwork
- Health and safety compliance
- Effective communication
Affiliations
- Reading
- Studying Medical practices
- Socializing
Certification
- Pharmacy Tech
Timeline
Patient Support Specialist
Mainline Health Systems
03.2021 - Current
Pharmacy Technician
Walgreens/Allcare Pharmacy
01.2016 - 08.2020
Customer Service Cashier
Walgreens
06.2011 - 07.2025
Associate of Applied Science - Medical Billing And Coding
Bryant & Stratton College
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