Katelyn Rust
Rogers,AR
Summary
Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
Online Community
09.2025 - Current
- Assisted in organizing online community events to enhance member engagement and participation.
- Provided support in moderating discussions, ensuring adherence to community guidelines and fostering respectful interactions.
- Facilitated feedback collection from members to identify areas for improvement within the online platform.
- Learned community management principles through hands-on experience, improving overall service delivery within the organization.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Cashier
Dollar Tree
01.2024 - 03.2024
- Delivered direct, empathy-driven customer service to a diverse public, actively resolving complaints and matching customers to ideal solutions.
- Utilized point-of-sale (POS) systems and basic computer software to process transactions and inventory updates accurately.
- Maintained a calm, professional demeanor during high-volume, high-stress shifts to ensure a positive guest experience.
Education
GED -
GED
12-2026
Professional Certificate - Customer Support Delivery
HubSpot Academy
07-2026
Certificate - Workplace Digital Literacy
USAHello
07-2026
Skills
- Digital Content Moderation
- Advanced Typing & Written Literacy
- Conflict Resolution & De-escalation
- Discord & Community Management Tools
- Empathy-Driven Problem Solving
- Microsoft Office / Google Workspace Savvy / Excel Savvy
- Remote Team Collaboration
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Attention to detail
- Adaptability and dependability
- Computer skills
- Flexible schedule
- Data entry
Certification
- Professional Certificate in Customer Support Delivery, HubSpot Academy - 2026
- Certificate in Workplace Digital Literacy – USAHello - 2026
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Avid Reader
- Strategy Games
- Watching Movies and TV Shows
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Video Game Design
- Coding and Programming (Learning Python)
- Personal Development and Self-Improvement
Timeline
Volunteer
Online Community
09.2025 - Current
Cashier
Dollar Tree
01.2024 - 03.2024
GED -
GED
Professional Certificate - Customer Support Delivery
HubSpot Academy
Certificate - Workplace Digital Literacy
USAHello