Katelynn Brown
Conway
Summary
Highly Motivated and dedicated employee with strengths in customer service, sales and promotion strategies. Great with learning new skills or techniques in order to provide the best performance possible. Strives for positivity and optimism despite any challenges faced personally or in the workspace.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier Team Lead
Dairy Queen Grill & Chill
Conway
04.2025 - Current
- Trained new cashiers on customer service standards and register use.
- Assisted customers with inquiries, resolving issues promptly and effectively.
- Maintained cleanliness and organization of the front counter area consistently.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Cashier
Tacos4Life
Conway
04.2023 - 05.2025
- Processed customer transactions efficiently at point of sale.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with questions or concerns regarding products and services.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to ensure smooth store operations.
- Restocked merchandise on shelves to maintain inventory levels.
- Operated cash register and electronic payment systems with precision.
- Provided friendly service to enhance customer satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma
Conway, ARSkills
- Customer service
- Employee training
- Team collaboration
- Conflict resolution
- Heavy lifting
- Basic math
- Motivational skills
- Product knowledge
- POS systems
- Team leadership
- Flexible schedule
- Store opening and closing
- Staff training
- Problem-solving
- Attention to detail
- Hospitality and accommodation
References
References available upon request.
Timeline
Cashier Team Lead
Dairy Queen Grill & Chill
04.2025 - Current
Cashier
Tacos4Life
04.2023 - 05.2025
Diploma