Katherine Vail
Lake Village,AR
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
30
30
years of professional experience
Work History
Secretary
Allbritton Elementary School
Hamburg
07.2023 - Current
- Assisted in maintaining accurate student records and filing systems.
- Provided clerical support, including data entry and document preparation.
- Facilitated communication between teachers, parents, and administration effectively.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Assistant
Cornerstone Christian Academy
Tillar, AR
08.2016 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Received and receipted tuition payments.
- Made frequent deposits.
- Enrolled new students.
Teacher
Eudora Christian School
Eudora, AR
01.2012 - 05.2016
- Developed and implemented engaging lesson plans to enhance student learning and participation.
- Fostered a positive classroom environment that encouraged student collaboration and inclusivity.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Insurance Agent
Arden Smith Insurance Agency
Oak Grove, LA
03.2002 - 03.2007
- Developed comprehensive insurance policies tailored to clients' needs.
- Provided expert guidance on coverage options and risk management strategies.
- Built and maintained strong client relationships through effective communication.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Accounts Receivable Clerk
Ruffin Building Systems
Oak Grove, LA
11.1996 - 03.2007
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Completed sales tax forms for all states in which materials were sold.
- Other office duties such as answering phone, making copies, faxing and filing.
Education
High School Diploma -
Forest High School
Forest, LA05.1988
Skills
Customer service
Verbal and written communication
File management
Accounts Receivable
Payment posting
Confidentiality
Organization
Phone Etiquette
Timeline
Secretary
Allbritton Elementary School
07.2023 - Current
Administrative Assistant
Cornerstone Christian Academy
08.2016 - 05.2023
Teacher
Eudora Christian School
01.2012 - 05.2016
Insurance Agent
Arden Smith Insurance Agency
03.2002 - 03.2007
Accounts Receivable Clerk
Ruffin Building Systems
11.1996 - 03.2007
High School Diploma -
Forest High School