Kathie Hudson
Waffle House
Cabot,AR
9
years of professional experience
Dynamic supervisor with a proven track record at Waffle House, excelling in training and mentoring staff to enhance customer service. Achieved significant workflow improvements, reducing wait times and boosting satisfaction. Skilled in inventory control and staff management, fostering a high-performing team dedicated to operational excellence.
Work History
Supervisor
1 Year 11 Months- Supervised daily operations to ensure efficient service delivery and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements resulting in enhanced workflow efficiency and reduced wait times.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and repeat business.
- Enforced health and safety regulations to maintain a safe working environment for all employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Bartender
10 Months- Created innovative cocktail recipes to enhance customer experience and increase bar sales.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Implemented promotional strategies to boost sales of seasonal drinks and specials.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
11 Months- Created innovative cocktail recipes to enhance customer experience and increase bar sales.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Manager
3 Years 1 Month- Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Coordinated inventory management to ensure optimal stock levels and reduce waste.
- Resolved customer complaints with effective problem-solving techniques to maintain loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Inventory control
Multitasking Abilities
Timeline
Supervisor
Waffle House
09.2024 - CurrentRead More
Bartender
Hardriders Bar and Grill
05.2022 - 03.2023Read More
Bartender
Tons Place
09.2021 - 08.2022Read More
Assistant Manager
McAlister's Deli
06.2017 - 07.2020Read More
Cedar Ridge High School
High School Diploma
Read More