Kathrine Davis
Jonesboro
Summary
Customer-focused higher education professional with expertise in Banner/Ellucian and financial aid processes. Proven ability to resolve issues and support students in navigating scholarship opportunities.
Overview
3
3
years of professional experience
Work History
Project Program Specialist
Arkansas State University
Jonesboro, AR
10.2025 - Current
- Coordinate, administer, and reconcile Arkansas Department of Higher Education (ADHE) scholarship programs.
- Provide counseling and support to students and families regarding financial aid and scholarship opportunities.
- Process institutional, departmental, and private scholarships to ensure accurate and timely funding for eligible students.
- Conduct one-on-one counseling sessions with incoming freshmen and their families to discuss their individualized financial aid packages.
- Verify student eligibility and process ADHE scholarships by generating and analyzing reports, batch-posting awards in Banner, manually calculating award amounts when necessary, and ensuring accurate application of funding to student accounts through reconciliation.
- Coordinate with internal departments and external partners, including ADHE, the Privately Funded Scholarship team, and outside scholarship donors, to ensure timely processing, reconciliation, and communication regarding scholarship awards.
- Maintain compliance with federal and state regulations through meticulous record-keeping and regular audits of financial aid files.
HEI Program Coordinator
Arkansas State University
Jonesboro, AR
04.2024 - 10.2025
- Managed and reviewed the application of institutional scholarships to student accounts.
- Conducted thorough review of Banner-generated reports to ensure accurate posting of institutional scholarships to student accounts.
- Coordinated with various departments to ensure accurate application of departmental and privately funded scholarships to student accounts.
- Assessed student applications to aid in the selection process for privately funded scholarships.
- Supported financial aid administration by reviewing applications and assisting in awarding scholarships based on eligibility criteria.
- Assisted with financial aid documentation collection, helping students navigate complex forms for funding opportunities.
- Evaluated student financial aid information to assess eligibility for need-based scholarships.
- Delivered exceptional customer service by efficiently managing phone calls, email inquiries, and in-person visits from students and parents regarding financial aid status.
Administrative Assistant
Arkansas State University
Jonesboro, AR
01.2024 - 03.2024
- Assisted students in understanding financial aid options and navigating application procedures.
- Maintained accurate records in financial aid management systems, enhancing data integrity and reporting accuracy.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Provided one-on-one counseling sessions for students seeking guidance on managing their educational expenses effectively.
- Collaborated with treasurer's office to manage scholarship receipts and allocate funds to student accounts per donor requirements. Oversaw accurate documentation of receipt procedures and financial disbursements.
- Facilitated student support by managing scholarship email communications, phone calls, and conducting walk-in meetings with students and families.
Education
Master of Science - Higher Education
Arkansas State University
Jonesboro, AR08-2027
Bachelor of Arts - History
Arkansas State University
Jonesboro, AR05-2022
Skills
- Banner software knowledge
- Microsoft Office Proficiency
- Data entry
- Problem resolution
- Critical thinking
- Group and individual instruction
- Customer service
Timeline
Project Program Specialist
Arkansas State University
10.2025 - Current
HEI Program Coordinator
Arkansas State University
04.2024 - 10.2025
Administrative Assistant
Arkansas State University
01.2024 - 03.2024
Master of Science - Higher Education
Arkansas State University
Bachelor of Arts - History
Arkansas State University