Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathryn Milnes

Bay

Summary

  • I am a motivated individual with experience in fast food environments. My strengths include providing excellent customer service, working well in fast-paced team environments, and going the extra mile to exceed expectations. I am a quick learner committed to achieving high-quality results through hard work and dedication.
  • In previous roles, I have demonstrated strong multitasking abilities, time management, and diligence. I take pride in maintaining a positive attitude that uplifts those around me.
  • I am seeking a new opportunity where I can contribute my talents while continuing to grow my skills and experience. I would bring enthusiasm and drive to any organization.

Overview

3
3
years of professional experience

Work History

Server, Server Assistant, Takeaway, Host

Outback Steakhouse
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assemble beverages to be served to tables.
  • Maintained high standards in plate assembly and order verification.
  • Keeping the server line sanitized and restocked consistently.
  • Ability to follow an opening/closing routine.
  • Efficiently managed and processed takeout orders, ensuring accurate and timely preparation.
  • Provided exceptional customer service by greeting customers warmly and addressing any inquiries or concerns.
  • Coordinated with kitchen staff to ensure orders were prepared correctly and met quality standards.
  • Packaged food items securely to maintain temperature and presentation during transport.
  • Ensured compliance with health and safety regulations, including proper food handling and sanitation practices.
  • Assisted in training new employees, providing guidance and support to maintain high service standards.
  • Provide proper training by coordinating new FOH hires via classroom.
  • Handled customer complaints and concerns, resolving issues promptly and professionally.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.

FOH Team Member

David’s Burgers
10.2023 - 02.2024
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Ensured exceptional service quality using headset communication.
  • Assembled drinks to serve to customers.
  • Provide phenomenal customer service by thoroughly taking orders.
  • Sanitized restrooms, beverage stations, and drive-through areas.
  • Ensured ice and tea compartments were consistently stocked.
  • Delivered exceptional customer service by meeting guest requests.
  • Managed inventory by restocking and replacing items as required.
  • Assessed food to be provided to customers.
  • Delivered food to tables promptly, ensuring order accuracy and presentation.
  • Provided excellent customer service, addressing any questions or concerns.
  • Processed payments, including cash, credit, and debit transactions, and provided receipts.
  • Maintained a clean and organized dining area, including resetting tables for new guests.
  • Assisted with closing duties, such as setting up and breaking down the dining area.
  • Collaborated with kitchen to ensure timely and efficient service.

Drive-Thru Team Member

McDonald's
07.2022 - 08.2022
  • Greeted customers with a friendly and welcoming attitude, ensuring a positive experience.
  • Accurately took and processed customer orders using the drive-thru system.
  • Delivered orders quickly and ensured all items were correct and met quality standards.
  • Addressed and resolved customer complaints or issues promptly and professionally.
  • Maintained a clean and organized drive-thru area, following all health and safety guidelines.

Education

Conway High School
Conway, AR
05.2024

Skills

  • Cultural Awareness
  • Team building
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Organization and Time Management
  • Teamwork and Collaboration
  • Excellent Communication
  • PPE Compliance
  • First Aid/CPR
  • Planning and Coordination
  • Professional appearance
  • Cash handling
  • Strong work ethic
  • Hospitality service expertise

Accomplishments

  • Honor Graduate from Conway High School.
  • Graduated with a 4.0 GPA.
  • Achieved German by completing a class with accuracy and efficiency.

Timeline

Server, Server Assistant, Takeaway, Host

Outback Steakhouse
06.2024 - Current

FOH Team Member

David’s Burgers
10.2023 - 02.2024

Drive-Thru Team Member

McDonald's
07.2022 - 08.2022

Conway High School

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Kathryn Milnes