Kathy Childress
Houston
Summary
Dedicated LPN with proven expertise in patient navigation and case management, notably at Conway Regional Medical Center. Excelled in reducing hospital readmissions and enhancing patient care through effective communication and coordination. Skilled in computer technology and building rapport, adept at managing high call volumes and complex patient inquiries.
Overview
7
7
years of professional experience
Work History
LPN Patient Navigation Call Center
Conway Regional Medical Center
03.2021 - 11.2024
- Scheduled appointments for patients.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations
- Reviewed patient history to verify conditions and current medications.
- Advocated on behalf of patients to ensure they received appropriate resources, support, and access to necessary services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
CMS Case Management
Autumn Road Family Practice
01.2018 - 02.2020
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Reduced hospital readmissions by proactively identifying potential barriers to successful discharge planning.
Education
Licensed Practical Nurse - Practical Nursing
Petit Jean Vocational Technical
Morrilton, AR06-1984
Skills
Call center nurse, follow up with patients after discharge from hospital; schedule 7-10 day follow up appointments with the patients PCP
Telephone skills
Computer skills
Good communication skills
Timeline
LPN Patient Navigation Call Center
Conway Regional Medical Center
03.2021 - 11.2024
CMS Case Management
Autumn Road Family Practice
01.2018 - 02.2020
Licensed Practical Nurse - Practical Nursing
Petit Jean Vocational Technical
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