Katie Cagle
Greenwood
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dietary Manager
Livewell Health Care Solutions
Fort Smith
05.2023 - Current
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided training sessions for new employees on proper food handling techniques.
- Inspected dining and serving areas for cleanliness and proper setup.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
- Managed dietetic staff to ensure compliance with state regulations.
- Resolved any issues or complaints from customers in a timely manner.
- Distributed food to service staff for prompt delivery to customers.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Coordinated food inventory and maintained costs within budget guidelines.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated menus for special events in accordance with health department standards.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Delegated work to staff, setting priorities and goals.
- Instructed and administered facility menu and policy exam to new employees.
- Assisted in developing and implementing nutritional care plans for patients.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Cook/Assistant Manager/Manager of Operations
Covington Court Health and Rehab
Fort Smith
09.2017 - 05.2023
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Made meals in accordance with company standards and requirements.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Requested supplies and equipment orders, explaining needs to managers.
- Checked quality of food products to meet high standards.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Ordered supplies as needed for the kitchen.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Set up and performed initial prep work for soups, sauces and salads.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Received and stored food and supplies.
- Adhered to food safety standards when storing and preparing foods.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Replenished food items from inventory and rotated ingredients.
- Used standardized recipes and other instructions to prepare food.
- Followed established procedures and requirements for safe food handling, storage and service.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Resolved customer complaints regarding food quality or services provided.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Monitored temperatures of prepared food and cold-storage areas.
- Grilled and deep fried various foods from meats to potatoes.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Managed portion control using correct utensils during preparation and plating.
- Checked completed orders for correct quantity and quality.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Set up work stations prior to opening to minimize prep time.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Supervised and trained kitchen staff on proper preparation techniques.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Customer Service Manager
SYKES
Fort Smith
04.2015 - 01.2017
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Analyzed business performance data and forecasted business results for upper management.
Customer Service Cashier/Department Supervisor With Keys
Walmart
Greenwood
10.2012 - 01.2015
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Collected credit card and cash payments to complete transactions for customer orders.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
High School Diploma -
Pocola
Pocola, OK05-2008
Skills
- Nutritional assessment
- Menu planning
- Food safety
- Inventory management
- Customer service
- Team leadership
- Cost control
- Regulatory compliance
- Employee training
- Critical thinking
- Catering services
- Goal setting
- Staff training
- Purchasing
- Scheduling
- Employee coaching
- Teamwork
- Professionalism
- Food safety management
- Effective communication
- Nutritional needs assessments
- Infection control
- Anticipating problems
- Calendar and scheduling software
- Training and onboarding
- Food production management
- Supply coordination
- Workflow planning
- Nutritional knowledge
- Adaptability
- Cross-functional coordination
- Event coordination
- Quality assurance
- Adaptability and flexibility
- Payroll administration
- Customer satisfaction
- Vendor relations
- Relationship building
- Department oversight
- Employee supervision
- Staff scheduling
- Managing deliveries
- Budget administration
Certification
- CFM
- SERVSAFE MANAGER CERTIFICATION
Timeline
Dietary Manager
Livewell Health Care Solutions
05.2023 - Current
Cook/Assistant Manager/Manager of Operations
Covington Court Health and Rehab
09.2017 - 05.2023
Customer Service Manager
SYKES
04.2015 - 01.2017
Customer Service Cashier/Department Supervisor With Keys
Walmart
10.2012 - 01.2015
High School Diploma -
Pocola