Katie James
Pine Bluff
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Knowledge with CAD, Flock, Warrant Entries, TCIC/NCIC certified.
Overview
11
11
years of professional experience
Work History
911 Dispatcher
Johnson County Sheriff Office
09.2024 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
CEO
Wild River Wholesale
01.2020 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Human Services Technician
Child Protective Services
02.2023 - 05.2023
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements, and benefits to clients and interested parties.
- Acted as mandatory reporter of abuse.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
Receptionist
Digitex
02.2018 - 07.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Firefighter/EMT-Basic
Parker County ESD 6
01.2015 - 02.2017
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Education
Cleburne High School
CleburneEMT Certification Course - Emergency Medical Technician
Hill College
2112 Mayfield Parkway01-2018
Skills
- Map reading skills
- Police department procedures
- Computer-aided dispatching
- Teamwork and collaboration
- Active listening
- Critical thinking
- Stress tolerance
- Works Well Under Pressure
- Multitasking and prioritization
- Data entry
- Database queries
- Decision-making
- Computer skills
- EMS dispatch
Timeline
911 Dispatcher
Johnson County Sheriff Office
09.2024 - Current
Human Services Technician
Child Protective Services
02.2023 - 05.2023
CEO
Wild River Wholesale
01.2020 - Current
Receptionist
Digitex
02.2018 - 07.2020
Firefighter/EMT-Basic
Parker County ESD 6
01.2015 - 02.2017
Cleburne High School
EMT Certification Course - Emergency Medical Technician
Hill College
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