Katie Roman
Rogers,AR
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, recognized for exceeding performance goals at Walmart as a Pharmacy Channeler. Proven ability to enhance customer satisfaction and operational efficiency through effective teamwork and organization. Adept at multitasking and training staff to achieve high-quality service standards.
Overview
7
7
years of professional experience
Work History
Pharmacy Channeler
Walmart
Rogers, AR
02.2025 - Current
- Assisted in training new hires on proper handling techniques and equipment usage.
- Resolved issues related to damaged freight by coordinating with quality control teams.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
Team Lead
Yeyo's Mexican Grill
Bentonville, AR
08.2022 - 02.2025
- Trained and mentored new staff to enhance team performance and customer satisfaction.
- Enhanced customer experience by addressing feedback promptly and implementing service improvements.
- Coordinated schedules for team members, improving shift coverage and operational efficiency.
- Worked different stations to provide optimal coverage and meet production goals.
Front Desk Receptionist
Parenti-Morris Eyecare
Rogers, AR
12.2019 - 08.2022
- Managed patient check-in and check-out processes, enhancing overall workflow efficiency.
- Coordinated appointment scheduling using electronic health record systems to optimize staff resources.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized reception area, ensuring a welcoming environment for patients and visitors.
- Verified insurance eligibility and benefits for patients, ensuring accurate policy information.
Education
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
Fort Smith05.2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Channeler
Walmart
02.2025 - Current
Team Lead
Yeyo's Mexican Grill
08.2022 - 02.2025
Front Desk Receptionist
Parenti-Morris Eyecare
12.2019 - 08.2022
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith