Katie Ropp

Newk's Eatery

08.2017 - 08.2019

Assisted customers with transactions and provided excellent service to enhance shopping experience.
Processed cash, credit, and debit transactions accurately using point-of-sale systems.
Maintained cleanliness and organization of checkout area for efficient operations.
Supported inventory management by restocking shelves and monitoring product availability.
Met customer needs through polite, friendly and attentive service.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Removed trash, swept, and mopped floors for professional appearance.
Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Collaborated with team members to maintain a positive work environment and boost employee morale.
Improved team morale, leading by example and supporting coworkers during peak hours.
Resolved customer complaints with patience and professionalism, maintaining store reputation.