Katlin Willis

• Assist Operations, ensuring Quality is maintained throughout each department.
• Trained in nearly all direct paths in the AR building, such as Count, Stow, Pick and Pack.
• Monitor hours and buckets to ensure the ICQA department hits Plan and Rate.
• Monitor staffing levels for IRDR and supported quality assurance efforts. Collaborate with team members to identify strategies for reducing IRDR defect rates.
• Facilitate quality coaching sessions for associates, aimed at enhancing performance and achieving individual goals.
• Manage damage land department operations to maintain clear work areas free of debris. Support staffing efforts for pickers, stowers, and processors to optimize workflow planning.
• Train new team members on standard operating procedures and safety protocols.
• Manage a team of up to 50 associates.
• Streamline daily operational processes to enhance workflow efficiency.

• Performed multiple different tasks in the CAP department.

ICQA-CS:

• Verified physical/virtual inventory, and ensured all products met quality standards.
• Performed quality audits such as Piles and FOO to ensure the building was in standard.
• Maintained 100% quality in all inventory counts.
• Worked as a Process Guide for five months alongside the Process Assistant and furthered my experience in the building.

PICK:

• Responsible for quickly and effectively picking the products that customers ordered.
• Ensured product quality standards met to uphold customer commitments.
• Operated material handling equipment to optimize inventory flow and ensure efficient order fulfillment.

• Prepared and executed cash deposits upwards of $10,000 with zero discrepancies.
• Supervised a team of up to 12 employees and was a person of contact for employees and customers, providing open communication.
• Assisted Store Manager in day-to-day tasks to ensure the store was running properly and efficiently.
• Assisted with hiring process of new employees and was the main hiring manager for the last six months.
• Organized and set floor plans for the store to make the shopping experience positive and inviting for the customers.
• Strived to always keep an inclusive and positive work environment.