Kayla Jaynes
Fort Smith,AR
Summary
Highly skilled Electronic Biller with background in accurate and efficient invoice processing. Experience includes managing complex billing systems, troubleshooting issues, and implementing improvements to increase efficiency. Strengths include strong analytical skills, ability to adapt to new software quickly, and commitment to maintaining high standards of accuracy and confidentiality. Previous roles have demonstrated significant impact on improving billing processes and reducing errors.
Overview
13
13
years of professional experience
Work History
HR Assistant
Pepper Source
11.2024 - 04.2025
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Aided staff with employee performance review paperwork and documentation.
Electronic Biller
Conifer Health Solutions LLC
12.2021 - 10.2024
- Reviewed and processed patient billing information, ensuring accuracy of data entry.
- Performed daily reconciliation of customer accounts to ensure accuracy of payments received.
- Assisted with training new staff members on the electronic billing system software.
- Developed strategies for improving the overall efficiency of the electronic billing process.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Front Desk Agent
Hampton Inn By Hilton
07.2020 - 09.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Home Health Aide
Independence at Home
08.2019 - 05.2020
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Engaged patients in recreational activities such as reading books or playing games.
Shift Supervisor
Starbucks
09.2015 - 07.2019
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Night Shift Supervisor
Sweetbay Coffee Co.
07.2012 - 08.2015
- Oversee the night shift operations and ensure safe working environment for all personnel.
- Ensured compliance with safety regulations, company policies and procedures.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Provided guidance on job duties and answered questions from team members.
- Resolved customer complaints in a timely manner within established guidelines.
Education
High School Diploma -
Alma High School
Alma, AR05-2011
Skills
- Organizational abilities
- Communication proficiency
- Team player
- Mail handling
- Conflict management
- Effective planning
Education and Training
other
Timeline
HR Assistant
Pepper Source
11.2024 - 04.2025
Electronic Biller
Conifer Health Solutions LLC
12.2021 - 10.2024
Front Desk Agent
Hampton Inn By Hilton
07.2020 - 09.2021
Home Health Aide
Independence at Home
08.2019 - 05.2020
Shift Supervisor
Starbucks
09.2015 - 07.2019
Night Shift Supervisor
Sweetbay Coffee Co.
07.2012 - 08.2015
High School Diploma -
Alma High School
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