Kayla L. Niles
Little Rock
Summary
Motivated and detail-oriented business graduate with a BBA from Philander Smith University and currently pursuing an MBA with a concentration in Management. Demonstrates strong leadership, administrative support, and customer service experience in fast-paced, team-oriented environments. Proven ability to manage responsibilities efficiently, communicate effectively, and support organizational goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant / Assistant Teacher
Little Scholars School
Little Rock
01.2025 - Current
- Monitored child care operations and supported creative project design
- Assisted with staff training and recruitment efforts
- Maintained organization and cleanliness in daycare environments
Accounts Receivable / Customer Service Representative
Linebarger Goggan Blair & Sampson
Houston
01.2024 - 06.2024
- Collected and reconciled delinquent accounts on behalf of government entities
- Prepared reports and maintained accurate records of payment postings
- Ensured timely communication with clients to resolve financial discrepancies
Customer Service Representative
Adecco (Epiq)
Spring Hill
08.2022 - 08.2023
- Provided administrative and customer support across departments
- Handled 100+ daily inbound calls, resolving client issues and ensuring retention
- Contributed to client satisfaction through accurate and timely solutions
Customer Service Representative
AT&T Call Center
Little Rock
11.2021 - 03.2022
- Assisted over 100 customers daily with billing and account inquiries
- Analyzed feedback and contributed to process improvements
- Maintained knowledge of policies to ensure accurate service delivery
Seasonal Sales Associate
Victoria’s Secret
North Little Rock
10.2020 - 03.2021
- Supported store operations through customer interaction and merchandising
- Processed transactions and returns with accuracy
- Maintained store presentation and assisted with inventory stocking
Education
Master of Business Administration - Management
Philander Smith University
Little Rock, AR05.2026
Bachelor of Business Administration - Entrepreneurship
Philander Smith University
Little Rock, AR05.2022
Skills
- Microsoft Office Suite(Word, Excel, PowerPoint, OneNote, Outlook)
- QuickBooks
- Google Workspace
- Typing
- Customer Service
- Accounts Receivable
- Administrative Support
- Invoice Verification
- Data Entry
- Payment Collection
- Multitasking
- Problem Solving
- Active Listening
- Front Desk Operations
- Organizational and Time Management
- Meeting Coordination & Scheduling
- Filing & Records Management
- Calendar Management
- Communication
Timeline
Administrative Assistant / Assistant Teacher
Little Scholars School
01.2025 - Current
Accounts Receivable / Customer Service Representative
Linebarger Goggan Blair & Sampson
01.2024 - 06.2024
Customer Service Representative
Adecco (Epiq)
08.2022 - 08.2023
Customer Service Representative
AT&T Call Center
11.2021 - 03.2022
Seasonal Sales Associate
Victoria’s Secret
10.2020 - 03.2021
Master of Business Administration - Management
Philander Smith University
Bachelor of Business Administration - Entrepreneurship
Philander Smith University