Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla R. Flowers

Hope

Summary

Friendly, goal-oriented, and with excellent initiative. Seeking to leverage interpersonal skills to build customer growth, satisfaction, and loyalty for Centerwell Home health

Overview

21
21
years of professional experience

Work History

Team Leader Clinical Air Billing Division

Pafford Medical Services
Hope
04.2020 - Current
  • Oversee billing operations for the team.
  • Code claims.
  • Troubleshoot denials.
  • Pre-authorizations for flights.

Assistant Team Leader/ Insurance Verification Specialist

Pafford Medical Services
Hope
02.2014 - Current
  • Verify a variety of insurances for ambulance transportation
  • Provide training and assistance to team members to complete tasks
  • Educate patients about their insurance coverage
  • Knowledgeable with Excel and Word
  • Assist with developing efficient protocols for the verification process
  • Team Leader
  • Clinical AR/Billing April 2020 to Present
  • Division of Pafford Services
  • Code sheets
  • Troubleshoot denials

Case Manager Paraprofessional / QA and Billing/PA Specialist

SWACMHC
Prescott
07.2004 - 02.2014
  • Provide services for chronic mentally ill patients
  • Proof reading professional documents
  • Enter data for medical billing

Server / Shift Leader

Pizza Hut
Hope
02.2004 - 05.2004
  • Provide customer satisfaction
  • Supervise shifts
  • Responsible for nightly deposits and other cash exchanging transactions

Education

High School Diploma -

Spring Hill School
Spring Hill, AR
05.2003

Some College (No Degree) - Respiratory Therapy

UACCH
Hope, AR

Some College (No Degree) - Criminal Justice

UACCH
Hope, AR

Skills

  • Billing operations
  • Claims coding
  • Denial troubleshooting
  • Insurance verification
  • Data entry
  • Microsoft Excel
  • Leadership

References

  • Lisa, Bobo, (870) 703-8223, Pafford, Hope, AR
  • Crystal, Powell, (870) 703-0480, Pafford, Prescott, AR
  • Storee, Pearce, (870) 703-9435, Bristol Hospice, Hope, AR

Timeline

Team Leader Clinical Air Billing Division

Pafford Medical Services
04.2020 - Current

Assistant Team Leader/ Insurance Verification Specialist

Pafford Medical Services
02.2014 - Current

Case Manager Paraprofessional / QA and Billing/PA Specialist

SWACMHC
07.2004 - 02.2014

Server / Shift Leader

Pizza Hut
02.2004 - 05.2004

High School Diploma -

Spring Hill School

Some College (No Degree) - Respiratory Therapy

UACCH

Some College (No Degree) - Criminal Justice

UACCH

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Kayla R. Flowers