Kayla Roquet
Beebe
Summary
Highly motivated, and very detail-oriented individual with over 8 years of customer service experience. Aiming to use my proven customer service, management, and communication skills to effectively fill a role that will allow me to continue to grow and become an asset in a growing company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Associate
Amazon
LR
10.2024 - Current
- Reviewed orders to extract item numbers and identified merchandise in bins or on shelves.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
- Communicated effectively with other departments regarding order status updates.
- Processed returns following established procedures and guidelines.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Registered Dental Assistant
North Little Rock Pediatric Dental Group
NLR
10.2022 - 09.2024
- Performed prophylaxis and other dental cleanings on patients' teeth.
- Stocked and prepared exam and treatment rooms by setting up the required instruments, tools, supplies, and equipment.
- Arranged operatories with suitable instruments for every procedure before the patient’s arrival.
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure, and respiration.
- Cleaned and polished removable dentures, brackets, wires, and other appliances.
- Applied protective coating of fluoride to teeth during dental procedures.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Sterilized dental equipment to prevent cross-contamination.
- Documented patient records, with procedures performed, and added notes to charts.
- Scheduled cleanings and dental appointments for patients using appointment software, such as Open Dental and Patterson.
- Checked with participants throughout procedures to help alleviate anxiety.
Customer Service Representative
Centennial Bank
Cabot
07.2020 - 10.2022
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new services, and account changes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Engaged in customer conversations to understand needs, resolve issues, and build lasting relationships.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Manager
Walmart
Cabot
07.2017 - 07.2020
- Explained benefits, features, and recommendations to maximize client retention.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Led a team of 25 to 35 employees, ensuring high productivity and excellent customer service.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Streamlined communication channels, improving information flow and decision-making speed.
- Processed deposits, check cashing, and money drops. Managed the accounting office.
Education
Little Rock Dental Assistant Academy -
Little Rock Dental Assistant Academy
Little Rock, AR01.2022
High School Diploma -
Gosnell High School
Gosnell, AR01.2016
Skills
- Customer relationship management
- Effective communication
- Conflict resolution
- Adaptability
- Data entry
- Microsoft PowerPoint, excel, and Word
- Dental software management
- Time management
- Record keeping
- Attention to detail
Certification
- CPR
- Licensed Registered Dental Assistant with certifications in dental radiography and oral prophylaxis.
References
References available upon request.
Timeline
Amazon Fulfillment Associate
Amazon
10.2024 - Current
Registered Dental Assistant
North Little Rock Pediatric Dental Group
10.2022 - 09.2024
Customer Service Representative
Centennial Bank
07.2020 - 10.2022
Customer Service Manager
Walmart
07.2017 - 07.2020
Little Rock Dental Assistant Academy -
Little Rock Dental Assistant Academy
High School Diploma -
Gosnell High School
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