Keaton Goocher
Hot Springs
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Clearly communicates full-fledged expectations upfront and tracks progress throughout. Provides clear and thorough review of results and opportunities to capitalize on.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Manager
Gamer LLC ( Jersey Mike's Franchise)
Hot Springs
04.2023 - Current
- Assisted in managing daily operations to ensure smooth restaurant functionality.
- Trained and supervised team members to enhance customer service skills.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly to uphold brand reputation and satisfaction.
- Collaborated with management on marketing initiatives to drive store traffic.
General Manager
Friends First LLC (Domino's Franchise)
Arkadelphia
08.2020 - 04.2023
- Led daily operations to ensure high service standards and customer satisfaction.
- Managed staff scheduling to optimize labor efficiency and meet business needs.
- Developed training programs for new employees to enhance team performance.
- Coordinated marketing initiatives to drive local community engagement and sales growth.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Friends First LLC (Domino's Franchise)
Arkadelphia
02.2019 - 08.2020
- Assisted in managing daily operations to ensure smooth restaurant functionality.
- Trained and supervised team members to enhance customer service skills.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Pizza Maker
Friends First LLC (Domino's Franchise)
Arkadelphia
02.2018 - 02.2019
- Prepared pizzas according to customer specifications and menu standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated pizza ovens and kitchen equipment safely and efficiently.
- Adhered to health and safety regulations in food preparation processes.
- Provided excellent customer service by addressing inquiries and special requests promptly.
- Handled customer orders in a timely manner, ensuring accuracy of order.
Education
Centerpoint High School
Rosboro, ARSkills
- Cash handling
- Data analysis
- Customer service
- Inventory management
Timeline
Assistant Manager
Gamer LLC ( Jersey Mike's Franchise)
04.2023 - Current
General Manager
Friends First LLC (Domino's Franchise)
08.2020 - 04.2023
Assistant Manager
Friends First LLC (Domino's Franchise)
02.2019 - 08.2020
Pizza Maker
Friends First LLC (Domino's Franchise)
02.2018 - 02.2019
Centerpoint High School