Keely Fisher

Developed strong customer relationships through personalized banking services.

Assisted clients with account inquiries and transaction processing efficiently.

Promoted financial products to meet customer needs and enhance satisfaction.

Educated customers on banking tools and digital platforms for easier access.

Collaborated with team members to resolve customer issues quickly and effectively.

Maintained up-to-date knowledge of banking regulations and compliance standards.

Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.

I work with customers on a daily basis. Greeting them with a positive and informative attitude. I handle customers complaints, truck orders, bank runs, and marketing. I help in the back with re-baking, customer orders, and making sure we have enough product for the day. I'm also in charge of keeping up with important paperwork like employee information, client information, and product inventory.

I started as a cook and within a year became manger making me proficient in all positions (cook, carhop, bagging station, and floating). I'd handle money in the drawer and in carhop change, while also handling new cards, clothes, and discounts. I worked with all customer complaints (in person and over the phone). Often working with computers to make chore lists, schedules, and inventory forms with documents like Microsoft word, excel, and sheets. Responsible for breaks, labor numbers, and for getting orders out on a timely manner.

Duties for this position included taking bill payment, phone/plan activation, customer assistance, and AT&T product sales. Job required basic computer skills including Microsoft Word, Excel, and PowerPoint.