Keith Morris
Harrisburg
Summary
Proactive Program Support Specialist with over 7 years of experience in vendor coordination and program documentation. Skilled in problem-solving and customer service, ensuring seamless communication between stakeholders and enhancing program efficiency. Detail-oriented Program Support Specialist with a strong background in data management and customer relationship management. Proven ability to streamline processes and enhance team collaboration to support program initiatives. Efficient, hardworking and reliable with top-notch verbal and written communication skills. Positive, upbeat, and familiar with proper program requirements and standards. Results-driven professional with expertise in program support and documentation management. Known for strong attention to detail and effective communication skills, contributing to improved operational processes and successful program outcomes. Skilled Program Support Specialist with background in coordinating and facilitating program operations. Experience includes process improvement, stakeholder communication, and documentation management. Strengths lie in problem-solving abilities, multitasking skills, and strong organizational talents. Previous roles demonstrate consistent impact through streamlined processes and effective team collaboration. Organized Program Support Assistant assists team members and managers with maintaining calendars, receiving, and composing communications, and replying to inquiries. Strengths include administrative support and customer service. Reliable and dedicated with many years of experience.
Overview
8
8
years of professional experience
Work History
Program Support Specialist
USDA Natural Resources Conservation Service
Harrisburg
07.2017 - 03.2025
- Submitted payments, processed refunds, and updated details in customer accounts.
- Managed data entry and maintenance of conservation program databases and records.
- Processed invoices related to programs in accordance with established procedures.
- Acted as a liaison between external vendors and partners and internal staff members.
- Provided support for the organization's program activities and initiatives.
- Responded to inquiries regarding program guidelines, policies, procedures, and services.
- Answered face-to-face, telephone, and email requests for support and program information.
- Maintained inventory records associated with the organization's programs.
- Organized and maintained program documents, records, and reports.
Education
Certificate Of Completion - Mechanics
Delta Vo-Tech School
Marked Tree06-1975
High School Diploma -
Harrisburg High School
Harrisburg, AR05-1972
Skills
- Data management
- Invoice processing
- Program documentation
- Vendor coordination
- Database maintenance
- Customer relationship management
- Program evaluation
- Problem solving
- Compliance monitoring
- Process improvement
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- File retrieval
- Documentation management
- Troubleshooting skills
- Recordkeeping requirements
- Research
- Account management
- Data entry
- Customer relations
- Office administration
- Program files maintenance
- Document management
- Program file distribution
- Analytical research
- Memo preparation
- Data analysis
- Records management
- Document retrieval
- Customer service
- Active listening
- Mail management
- Reception duties
- Business communication
- Problem-solving aptitude
- Typing 50 wpm
- Telephone and email etiquette
- Written communication
- Workflow coordination
- Interpersonal skills
- Relationship building
- Teamwork and collaboration
- Professional and mature
- Multitasking
- Professionalism
- Adaptability and flexibility
- Self motivation
- Filing and data archiving
- Report writing
References
References available upon request.
Timeline
Program Support Specialist
USDA Natural Resources Conservation Service
07.2017 - 03.2025
Certificate Of Completion - Mechanics
Delta Vo-Tech School
High School Diploma -
Harrisburg High School