Shakiylia Dennis
Little Rock,AR
Summary
Records management professional prepared for this role with extensive experience in maintaining and organizing records. Proven ability to streamline document processes and ensure compliance with regulatory requirements. Known for strong team collaboration and adaptability to changing needs. Expertise in data integrity and confidentiality.
Overview
13
13
years of professional experience
Work History
Health Records Specialist
Arkansas State Hospital
09.2023 - Current
- Follow all HIPAA regulations, Maintain physical medical records, Ensure that clinical documentation of the services provided to our patients is correct, Update patients' electronic health records (EHR)
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
Customer Service Agent II
Sutter Health
01.2023 - 09.2023
- Provided prompt customer support with a professional, friendly and polite attitude, Completed customer insight reports and input over 12,000 units of sensitive data.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Coordinator
HomeGoods
11.2022 - 01.2023
- Politely addressed any customer complaints, escalating to management when necessary. I have successfully managed complex projects and facilitated seamless communication among cross-functional teams.
- Completed bi-weekly payroll for 15 employees.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Inside Retail Consultant
Windstream
05.2021 - 10.2022
- Answered 250 calls per day exceeding quota by 15%, Proactively memorized over 55 company products and services, Received a 5 star customer satisfaction rating through voice, chat, and email communications.
Cashier
Victoria Secret
12.2020 - 04.2021
- Proficient in cash handling and point-of-sale systems, I am adept at managing high-volume transactions while maintaining precision. My commitment to maintaining a neat and organized work area further enhances my ability to contribute to a smooth and customer-focused cashier role.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Beauty Consultant
Target
08.2019 - 05.2021
- My ability to build lasting client relationships and drive sales in a dynamic retail environment makes me a valuable asset to any beauty team.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
Assistant Store Manager
Christopher and Banks
01.2018 - 08.2019
- Trained 15 new hires on company-specific policies, procedures, and compliance guidelines, Listened, diagnosed and resolved technical issues guiding users through step by step solutions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Beauty Supervisor
Victoria Secret
10.2014 - 01.2018
- My ability to oversee inventory, conduct staff scheduling, and maintain visual merchandising standards showcases my dedication to creating a seamless and engaging beauty shopping experience.
- Successfully drove new product lines to increase annual profits by 65%.
- Propelled market share to surge ahead of competitors and earn #5 ranking.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Streamlined inventory management for improved stock levels and reduced waste.
- Ensured exceptional customer service by promptly addressing inquiries, concerns, and complaints.
Customer Service Supervisor
Burlington Coat Factory
11.2012 - 03.2014
- Through effective training and coaching, I have consistently elevated team performance and communication skills.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Associate of Arts -
University of Arkansas At Pulaski Technical College
Little Rock05-2025
Diploma -
Little Rock Central High
Little Rock05.2010
Skills
- Customer Service
- Merchandising
- Floor/Sales Supervisor
- Telecommunications
- Sales
- Compliance monitoring
- Document scanning
- Audit preparation
- Legal requirements
- Records management
- Electronic filing systems
- Records management systems
- Confidentiality protocols
Timeline
Health Records Specialist
Arkansas State Hospital
09.2023 - Current
Customer Service Agent II
Sutter Health
01.2023 - 09.2023
Coordinator
HomeGoods
11.2022 - 01.2023
Inside Retail Consultant
Windstream
05.2021 - 10.2022
Cashier
Victoria Secret
12.2020 - 04.2021
Beauty Consultant
Target
08.2019 - 05.2021
Assistant Store Manager
Christopher and Banks
01.2018 - 08.2019
Beauty Supervisor
Victoria Secret
10.2014 - 01.2018
Customer Service Supervisor
Burlington Coat Factory
11.2012 - 03.2014
Associate of Arts -
University of Arkansas At Pulaski Technical College
Diploma -
Little Rock Central High
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