KELIAH JOHNSON
Bryant
Summary
Administrative professional with comprehensive experience in student engagement, records management, and data accuracy. Recognized for exceptional customer service and effective collaboration with faculty and staff. Proven ability to manage multiple priorities while ensuring a supportive and efficient campus environment.
Overview
11
11
years of professional experience
Work History
Administrative Specialist
University of Arkansas at Monticello
07.2023 - Current
- Coordinated student engagement events and outreach efforts focused on recruitment and retention, fostering a supportive campus community
- Assisted prospective and current students with inquiries regarding enrollment processes and campus resources, enhancing student understanding and accessibility
- Process and review student documents ensuring accuracy and confidentiality
- Maintained and tracked student data in internal systems using Excel, ensuring accuracy and confidentiality of sensitive information
- Provided exceptional customer service in a high-pressure environment.
- Provide consistent communication through phone, email, and in-person interactions
- Schedule appointments and coordinate meetings for student services
- Collaborate with faculty and staff to support student success
- Manage multiple priorities while meeting deadlines
Data & Reporting Support Specialist
Vera Lloyd Presbyterian Services
03.2018 - 03.2023
- Compiled reports and summaries for leadership to inform decision-making
- Maintained confidential records and ensured data accuracy
- Reviewed documentation and resolved discrepancies
- Worked across departments to ensure consistency in information
- Collaborated with clients and internal staff to deliver program support
Account & Revenue Analyst
Southeast Regions Logistics
01.2015 - 09.2018
- Delivered client support and resolved account inquiries to enhance customer satisfaction
- Identified issues and facilitated process improvements to streamline operations
- Conducted record maintenance and reviews to ensure data accuracy and compliance
- Prepared reports and assisted with operational support
Education
Master of Business Administration -
University of Arkansas Grantham
Little Rock, AR06-2026
Bachelor of Business Administration - Finance
University of Arkansas At Monticello
Monticello, ARSkills
- Admissions Support
- Administrative Coordination
- Workflow Management
- CRM/Data Systems
- Microsoft Excel
- Microsoft Word
- Stakeholder Engagement
- Cross-Department Collaboration
- Customer Service
- Student Communication
- Attention to Detail
- Time Management
Timeline
Administrative Specialist
University of Arkansas at Monticello
07.2023 - Current
Data & Reporting Support Specialist
Vera Lloyd Presbyterian Services
03.2018 - 03.2023
Account & Revenue Analyst
Southeast Regions Logistics
01.2015 - 09.2018
Master of Business Administration -
University of Arkansas Grantham
Bachelor of Business Administration - Finance
University of Arkansas At Monticello