Summary
Overview
Work History
Education
Skills
Timeline
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Keller Kendall

Rogers

Summary

After over three years in the cycling industry, representing shops in sales, rentals, and service, I take pride in my ability to solve problems, no matter what they may entail. From diagnosing mechanical issues to conversing with a customer about what bike they want to rent or buy, my processes are thorough to decipher the different wants and needs of each customer. Additionally, my experience has allowed me to understand how to continually optimize my workspace to maximize efficiency.

Overview

4
4
years of professional experience

Work History

Rental and Sales Associate

Mojo Cycling
04.2023 - Current
  • Handled maintenance and repair requests to keep rental fleet in optimal condition and maintain customer satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving exceptional guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships, create repeat customers, and improve shop operations.
  • Conversed with customers in order to understand their previous experience, goals, and preferences to create an optimal experience, both for renting and purchasing bikes.
  • Met and discussed new strategies with teammates to streamline quality and reinforce customer satisfaction.
  • Developed strategies enhance customer outreach, including, but not limited to: social media content, event organization, and former customer outreach.

Service Mechanic and Sales Associate

Phat Tire Bike Shop
06.2022 - 04.2023
  • Top sales associate while employed full time.
  • Identified customer's desires in order to provide an appropriate bike for their applications and experience.
  • Resolved unsatisfactory customer experience in order to alleviate negative feelings, as well as gain insight to improve future customers' experiences.
  • Organized inventory and tools to encourage simplicity and customer interest.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Assessed customers' bikes in order to achieve a necessary and high-quality mechanical service

Volunteer

Down Syndrome Connection NWA
12.2021 - 10.2022
  • Chaperoned social events for adolescents and young adults with Down Syndrome.
  • Assisted with instruction of classes about everyday safety to young children with Down Syndrome.
  • Collaborated with other volunteers and leaders to create a safe, inclusive environment for the children and adults attending DSCNWA events.

Volunteer

Pedal It Forward
09.2021 - 05.2022
  • Intermittent volunteering when possible.
  • Assembled and repaired bikes donated to Pedal it Forward in order to be distributed to people in need in Northwest Arkansas.
  • Instructed and assisted others with completing bike builds and repairs

Education

Civil Engineering

University of Arkansas
Fayetteville, AR
05-2028

High School Diploma -

Rogers High School
Rogers, AR
05-2024

Skills

  • Working in teams, as well as working alone, and maintaining proper efficiency
  • Analyzing techniques visibly, audibly, and tactically to develop new skills
  • General mechanical knowledge as well as interest to learn more in a timely manner
  • Attention to detail in order to create a clean, organized environment appealing to cliental
  • Extensive experience within shop management applications such as Ascend and Lightspeed, as well as B2B websites such as QBP and BTI
  • Conversing with customers to properly discern their wants and needs
  • References available upon request

Timeline

Rental and Sales Associate

Mojo Cycling
04.2023 - Current

Service Mechanic and Sales Associate

Phat Tire Bike Shop
06.2022 - 04.2023

Volunteer

Down Syndrome Connection NWA
12.2021 - 10.2022

Volunteer

Pedal It Forward
09.2021 - 05.2022

Civil Engineering

University of Arkansas

High School Diploma -

Rogers High School

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Keller Kendall