Kelli Dixon
Winslow,AR
Summary
Driven by a results-focused approach at the State of Oklahoma Department of Human Services, pioneered Specialized Case Management, enhancing service delivery and forging key partnerships. Excel in case management of maltreatment within Exploitation, Financial Neglect, Sexual Exploitation, Neglect and Abuse. Expert in the use of Salesforce and adept in the investigation process development, consistently exceeded performance metrics, leveraging Hope Coaching for team success and process improvement.
Overview
10
10
years of professional experience
Work History
Adult Protective Services Supervisor
State Of Oklahoma Department Of Human Services
12.2019 - Current
- Guided newly promoted supervisors in utilizing dashboards for daily management, employing Jazz HR for applicant searches to fill open positions, and setting monthly completion targets through specialized case management team distribution.
- Forged robust partnerships with community stakeholders to enhance service delivery processes for mutual clients, facilitated by collaboration of Multidisciplinary Teams: Tulsa Police Department, Tulsa County Sheriff's Office, Tulsa District Attorney, Domestic Violence Intervention Services, and various State agency programs.
- Pioneered and implemented Specialized Case Management process that streamlined flow of casework for entirety of Northeast Oklahoma Adult Protective Services.
- Conducted daily and monthly Hope coaching sessions for all team members, showcasing their current production levels, pinpointing obstacles hindering goal achievement, and devising strategies to successfully attain set objectives.
- Proactively identified opportunities for improvement within service delivery process, implementing changes that led to tangible benefits for both customers and employees alike during challenges of COVID.
- Conducted trainings: identification of allegations of maltreatment within investigation such as exploitation, sexual exploitation, financial neglect, abuse, and neglect.
- Evaluated specialist case management process adhere to investigation policies.
Adult Protective Services Specialist Back-up Sup.
State Of Oklahoma Department Of Human Services
06.2014 - 12.2019
- Contributed to the establishment of team goals and objectives by enabling clients to maintain independence and make informed choices through person-centered thinking and strategic planning in service delivery.
- Developed and contributed to a training curriculum for new specialists in the Tulsa area, which included a mentorship program. With this curriculum, two specialists left their positions before completing new worker academy over a span of two years.
- Conducted regular training sessions for all team members ensuring the understanding the correct process in constructing an investigation of while establishing what the appropriate resources were needed.
- Directed training junior specialist how to analyze financial statements while developing data driven evidence to support the allegation finding of the case.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores for five years.
- Collaborated with law enforcement, states attorney and multi-county district attorney in regard to presenting the case and testifying in criminal court.
- Drafted legal pleadings for Title 43A guardianships under the supervision of the state's attorney.
- In the absence of the supervisor, took the initiative to oversee the team's daily operations, ensuring that tasks were completed both efficiently and accurately.
Education
Bachelor of Science - Political Science
Oklahoma State University
Stillwater, OKSkills
- Salesforce
- Microsoft 365: Outlook, Word, Excel & Powerpoint
- Microsoft Teams
- Jazz HR
- Workday
- IMS/FACS
- Hope Coaching
- Process Improvement
- Staff Development
- Investigation Process
- Corrective discipline
- Team Case Management
- Recruitment
Training & Licensure
- Lean 6 Sigma Green Belt
- Nursing Home Administrator
- Oklahoma Aging Advocacy Leadership Academy
Timeline
Adult Protective Services Supervisor
State Of Oklahoma Department Of Human Services
12.2019 - Current
Adult Protective Services Specialist Back-up Sup.
State Of Oklahoma Department Of Human Services
06.2014 - 12.2019
Bachelor of Science - Political Science
Oklahoma State University
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