Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Nelson

Russellville

Summary

Dynamic professional with extensive experience as a Management Assistant at 479 Smoke Shop, excelling in office administration and relationship building. Proven track record in enhancing client satisfaction and streamlining operations. Skilled in data analysis and fostering teamwork, contributing to a positive work environment while managing sensitive information with confidentiality.

Overview

15
15
years of professional experience

Work History

Management Assistant

479 Smoke Shop
03.2021 - Current
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Oversaw training and onboarding process for all newly hired employees.
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Drove sales and customer service while assisting guests with Type services.
  • Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.

CNA

Springwoods Behavioral Health
07.2013 - 10.2020
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Mental Health Technician

Soringwoods Behavior Health
03.2013 - 10.2016
  • Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
  • Enhanced team productivity with thorough training in company policies, procedures, and software applications.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Conducted market research to identify growth opportunities, informing strategic decision-making processes.
  • Supported implementation of new CRM system, improving management of customer relationships and data analysis.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Customer Service Representative

Lowes Home Improvment
03.2010 - 06.2015
  • Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
  • Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Streamlined office operations by implementing efficient systems for file management and document organization.
  • Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.

Education

High School Diploma -

Fayetteville High School
Fayetteville, AR
05.2002

Skills

  • Relationship building
  • Office administration
  • Administrative tasks
  • Customer engagement

Timeline

Management Assistant

479 Smoke Shop
03.2021 - Current

CNA

Springwoods Behavioral Health
07.2013 - 10.2020

Mental Health Technician

Soringwoods Behavior Health
03.2013 - 10.2016

Customer Service Representative

Lowes Home Improvment
03.2010 - 06.2015

High School Diploma -

Fayetteville High School

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Kelli Nelson