Melissa D (Missy) Kellebrew
Sheridan
Summary
Dedicated call center representative with strong problem-solving and complaint resolution skills. Committed to maintaining high levels of professionalism and ensuring customer satisfaction through effective communication and attention to detail. Known for exceptional telephone etiquette and consistently enhancing customers' relationships and satisfaction.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Mainline Health Systems Inc.
Sheridan
05.2022 - 10.2025
- Answering incoming and outgoing calls and transferring to appropriate staff.
- Customer Services
- Answered inbound calls and addressed customer inquiries effectively.
- Assisted clients with scheduling appointments and managing their health records.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Update patients' information in the system
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performs other duties required to meet the goals of providing primary health care.
- Willingness to continuing education related to the position
Education
High School Diploma -
Sheridan High School
Sheridan, ARSkills
- Customer service
- Call handling
- Appointment scheduling
- Patient management
- Customer relationship
- Complaint resolution
- Telephone etiquette
- Problem solving
- Attention to detail
- Time management
- Call control skills for incoming and outgoing calls
- Resolving issues
- Customer account updates
Timeline
Call Center Representative
Mainline Health Systems Inc.
05.2022 - 10.2025
High School Diploma -
Sheridan High School