Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Cardin

El Dorado

Summary

Dynamic Shift Manager with extensive experience at Wendy's and McDonald's, excelling in employee training and customer service. Proven ability to enhance team performance through effective delegation and motivation, while ensuring compliance with safety standards. Skilled in accurate cash handling and problem-solving, consistently driving operational efficiency and fostering a positive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Wendys Restaurant
10.2022 - 06.2024
  • Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • scheduled breaks
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Monitored inventory levels closely, minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incdents
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Opening the store
  • Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Closing the store
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.

Shift Manager

McDonald's
08.2024 - Current
  • Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • scheduled breaks
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Monitored inventory levels closely, minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incdents
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Closing the store
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.

Education

Smackover High School
Smackover, AR
05.2007

Skills

  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate cash handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Delegating work
  • Quality assurance
  • Inventory control
  • Flexible schedule
  • Tech-Savvy
  • Verbal and written communication
  • Reporting and documenting
  • Shift checklists
  • Shift leadership
  • Problem-solving
  • Active listening
  • Critical thinking
  • Computer skills
  • Positive attitude
  • Goal setting and tracking
  • POS system operation
  • Safety processes and procedures
  • Inventory counts
  • Policy enforcement
  • Professional appearance
  • Quality control assurance
  • Equipment troubleshooting
  • Drawer assignments

Certification

Servesafe certified since 08/30/2023

Timeline

Shift Manager

McDonald's
08.2024 - Current

Shift Manager

Wendys Restaurant
10.2022 - 06.2024

Smackover High School

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Kelly Cardin