Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
References
Timeline
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Kelly Pelon

Kelly Pelon

Siloam Springs

Summary

High-energy professional with charisma and exceptional people skills in large and small groups. Sells products and attracts people with ease. Quick-thinking and detail-oriented professional with hospitable and welcoming presence.

Overview

21
21
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Location Manager

Reliable Poultry Supply
Siloam Springs
12.2019 - Current
  • Managed daily operations of poultry supply warehouse and logistics.
  • Coordinated inventory management to ensure stock availability and organization.
  • Supervised staff training on safety protocols and operational procedures.
  • Implemented efficient workflows to optimize product distribution processes.
  • Conducted regular inspections to maintain compliance with quality standards.
  • Developed schedules for staff assignments and resource allocation.
  • Resolved operational issues by collaborating with team members and management.
  • Provided guidance and direction to team members regarding their daily tasks.
  • Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
  • Established effective communication channels between management and staff members.
  • Maintained accurate records of inventory levels to ensure that stock was available when needed.
  • Developed and maintained relationships with vendors, suppliers, customers and employees.
  • Managed and coordinated the daily operations of a retail location.
  • Organized promotional events such as product launches or special discounts to attract more customers.
  • Analyzed financial reports to identify areas for improvement in operational efficiency.
  • Coordinated with other departments within the organization to maximize operational efficiency.

Ophthalmic Consultant- Licensed Optician

Self Employed Services
Siloam Springs
10.2013 - 12.2019
  • Facilitated workshops to improve client team collaboration and engagement.
  • Provided expert guidance on best practices in operational efficiency.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Dispensed prescription eyewear and ensured proper fit for customers.
  • Managed inventory of eyewear products and ordered supplies as needed.
  • Assisted in troubleshooting vision issues and recommending solutions.
  • Stayed current with industry trends and new optical technologies for clients.
  • Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.
  • Utilized diagnostic instruments such as auto refractors and keratometers to provide accurate prescription information.
  • Performed lens edging, tinting, and coating processes according to prescriptions.
  • Compiled patient records using electronic health record software systems.
  • Counseled patients on corrective lens options as well as other eye-care products and services available at the store.
  • Ensured compliance with safety regulations related to optical equipment use.
  • Diagnosed vision problems by performing tests such as visual acuity screenings and retinoscopy.
  • Processed payments and prepared invoices for completed sales transactions.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Supervised and contributed to training student opticians.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.

Ophthalmic Clinical Director

BoozmanHof
Rogers
01.2005 - 05.2012
  • Directed clinical operations to enhance patient care and service delivery.
  • Collaborated with healthcare teams to develop effective treatment plans.
  • Oversaw compliance with regulatory standards and organizational policies.
  • Ensured that all employees had appropriate training before working with patients.
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Attended conferences to stay up-to-date on best practices in healthcare management.
  • Facilitated communication between physicians, nurses, administrators, and other stakeholders.
  • Reviewed medical records for accuracy, completeness, and compliance with legal requirements.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Education

Bachelor of Science - Business

Northeastern State University
Tahlequah, OK
08.1999 - 12.2001

Skills

  • Inventory management
  • Staff training
  • Operational compliance
  • Workflow optimization
  • Customer relationship management
  • Vendor management
  • Promotional event planning
  • Effective communication
  • Team leadership
  • Payment collection
  • Sales
  • Insurance billing
  • Prescription interpretation
  • Supply management
  • Certified optician (ABO)
  • Operational efficiency
  • Client engagement
  • Product life cycle management
  • Employee management
  • Enterprise network hardware / software
  • Best practices implementation
  • MySQL
  • Configuration management
  • Reports and documentation
  • Software troubleshooting
  • Public speaking
  • Verbal and written communication
  • Cloud computing
  • User support
  • Training and development
  • Industry knowledge

Certification

  • ABO- Licensed Dispensing Optician (nationally) as well as Arkansas
  • NCLE- Nationally certified contact lens examiner
  • 10+ years training for end user software and implementing EHR/EMR and inventory management systems
  • CRM- excellent at accounts payable and cycle management

Accomplishments

  • Marketing and re-branding ophthalmology clinics as well as building practices from the ground up
  • Establishing retail locations from beginning to end with point of sale and inventory procurements

Affiliations

  • Love spending time with my family and watching John Candy and Chevy Chase movies. I love all cheesy 80’s and 90’s comedies.
  • I’m a soccer and volleyball mom
  • Love old 4Runners and classic cars
  • I have one big Boxer dog named Lebowski. I fell in love with the breed when I did dog fostering and rehabilitation years ago.

Languages

English
Full Professional

References

References available upon request.

Timeline

Location Manager

Reliable Poultry Supply
12.2019 - Current

Ophthalmic Consultant- Licensed Optician

Self Employed Services
10.2013 - 12.2019

Ophthalmic Clinical Director

BoozmanHof
01.2005 - 05.2012

Bachelor of Science - Business

Northeastern State University
08.1999 - 12.2001

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Kelly Pelon