Kelsey Hepp
Cabot
Summary
Dedicated professional with experience managing client expectations and working in collaboration with teammates to facilitate success. Known for a friendly, positive attitude and her ability to adapt. Committed to serving others and working diligently to improve outcomes.
Overview
9
9
years of professional experience
Work History
Senior Account Manager, Training Specialist
James Greene & Associates
05.2017 - 09.2021
- Managed client accounts, processed service requests, and oversaw renewal processes for insurance agents across multiple states
- Conducted assessments of client needs to propose specialized policy recommendations and coverage solutions
- Obtained CISR and CPIA designations
Key Hourly Employee
Dixie Cafe
04.2012 - 01.2017
- Assisted guests by providing outstanding service
- Prepared food according to company guidelines to ensure quality and safety
- Trained new employees to ensure adherence to company standards
- Filled in for management during absences
Substitute Teacher
SubTeach USA
08.2014 - 01.2015
- Oversaw a classroom serving K-12 students during a staff member's maternity leave
- Facilitated parent-teacher conferences to provide progress updates to parents
Education
Bachelor of Arts - Political Science
Arkansas Tech University
Russellville, ARSkills
- Client relationship management
- Schedule management
- Teamwork and collaboration
- Positive demeanor
- Effective communication
- Critical thinking
Timeline
Senior Account Manager, Training Specialist
James Greene & Associates
05.2017 - 09.2021
Substitute Teacher
SubTeach USA
08.2014 - 01.2015
Key Hourly Employee
Dixie Cafe
04.2012 - 01.2017
Bachelor of Arts - Political Science
Arkansas Tech University