KELVIN GATEWOOD
Pine Bluff
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Life Insurance Agent
Primerica Financial Services
Pine Bluff
04.2021 - Current
- Built strong relationships with customers by providing exceptional customer service at all times.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Implemented strategies to build reliable customer base through referrals and networking activities.
- Developed comprehensive understanding of life insurance products, policies and regulations to effectively advise customers.
Life Insurance Agent
Reliable Life Insurance Co.
Little Rock
02.2015 - 04.2021
- Maintained accurate records of client information, including contact details and policy documents.
- Assisted customers in completing paperwork for new applications or policy changes.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Ensured timely payment of premiums by following up with customers regularly.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Store Manager
Dollar General
Wrightsville
03.2009 - 02.2015
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Handled customer complaints professionally and resolved issues promptly.
Preloader
UPS
Little Rock
10.2007 - 02.2009
- Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
- Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
- Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Unloaded containers from inbound trailers, sorted and staged the freight for further processing.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
Route Sales Representative
Anderson News
Mablevale
05.2005 - 09.2007
- Utilized time management techniques to ensure all routes were completed on time and efficiently.
- Developed excellent customer service skills through regular interaction with clients.
- Monitored inventory levels at stores serviced on assigned routes and restocked shelves as necessary.
- Followed detailed instructions for each delivery route, including stops, times, and special instructions.
- Adhered to safety regulations when operating company vehicles or loading and unloading merchandise from vehicles.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff05.1996
Skills
- Team training and development
- Route management
- Merchandising strategies
- Customer service management
- Multitasking and organization
- Retail inventory management
- Recruitment and hiring
- Assembly line experience
- Physical stamina
- Following instructions
- Multitasking capacity
- Loading and unloading
- Shipping and receiving
- Attention to detail
Certification
- Life Insurance license
- Securities license
Timeline
Independent Life Insurance Agent
Primerica Financial Services
04.2021 - Current
Life Insurance Agent
Reliable Life Insurance Co.
02.2015 - 04.2021
Store Manager
Dollar General
03.2009 - 02.2015
Preloader
UPS
10.2007 - 02.2009
Route Sales Representative
Anderson News
05.2005 - 09.2007
High School Diploma -
Pine Bluff High School