Kema Whitlock
Van Buren
Summary
Dynamic Accessories Manager at FFO Home Headquarters with a proven track record in merchandise planning and customer service excellence. Successfully developed seasonal assortments and optimized inventory levels, enhancing product visibility and driving sales. Recognized for fostering teamwork and mentoring staff, contributing to a positive work environment and operational efficiency.
Overview
11
11
years of professional experience
Work History
Accessories Manager
FFO Home Headquarters
Fort Smith, AR
03.2017 - 03.2020
- Developed seasonal accessory assortments aligned with market trends and customer preferences.
- Managed inventory levels, ensuring timely replenishment of popular items to meet consumer demand.
- Collaborated with merchandising team to create visually compelling in-store displays that enhanced product visibility.
- Analyzed sales data to identify top-performing products and adjust purchasing strategies accordingly.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Established vendor relationships, negotiating favorable terms to optimize product sourcing and costs.
- Examined merchandise to verify correct pricing, display and function.
- Managed inventory effectively, ensuring optimal stock levels and timely replenishment of products.
- Unloaded delivery trucks to properly store merchandise in backroom and adequately stock shelves on sales floor.
- Established a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Ordered merchandise and prepared requisitions to replenish merchandise on hand.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Book Associate
Sam's Club
Fort Smith, AR
05.2014 - 03.2017
- Assisted members with product inquiries and provided exceptional customer service.
- Maintained accurate inventory levels and organized merchandise displays for optimal visibility.
- Collaborated with team members to streamline checkout processes, enhancing overall efficiency.
- Supported loss prevention efforts by monitoring sales floor activities and reporting discrepancies.
- Executed daily stock replenishment tasks to ensure product availability for customers.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Participated in promotional setup, ensuring timely execution of marketing initiatives across the store.
Kitchen Crew Member
Burger King
Fort Smith, AR
02.2009 - 03.2014
- Assisted members with product inquiries and provided exceptional customer service.
- Maintained accurate inventory levels and organized merchandise displays for optimal visibility.
- Collaborated with team members to streamline checkout processes, enhancing overall efficiency.
- Supported loss prevention efforts by monitoring sales floor activities and reporting discrepancies.
- Executed daily stock replenishment tasks to ensure product availability for customers.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Participated in promotional setup, ensuring timely execution of marketing initiatives across the store.
Education
High School Diploma -
Mountainburg High School
Mountainburg, AR05-2009
Skills
- Store operations
- Brand awareness
- Merchandise planning
- Pricing strategy
- Stock control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Computer skills
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Employee training
- Task delegation
- Quality control
- Documentation and reporting
Timeline
Accessories Manager
FFO Home Headquarters
03.2017 - 03.2020
Book Associate
Sam's Club
05.2014 - 03.2017
Kitchen Crew Member
Burger King
02.2009 - 03.2014
High School Diploma -
Mountainburg High School