Kendall Hence
Little Rock
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Baptist Health Medical Center
North Little Rock
08.2024 - Current
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with the completion of medical forms and records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Obtained informed consent and payment documentation from patients and filed in system.
Sales Associate
Kohls Department Store
Little Rock
07.2024 - 11.2024
- Attended weekly team meetings to review performance goals and objectives.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
Sales Associate
Kohls Department Store
Sherwood
09.2023 - 06.2024
- Attended weekly team meetings to review performance goals and objectives.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
Customer Service Representative
Old Navy
North Little Rock
08.2022 - 07.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Used approved scripts to de-escalate angry customers during telephone and in person interactions.
- Completed in store orders from start to finish to ensure that everything was bagged correctly and going to the designated customer.
Education
High School Diploma -
Driven Virtual Academy
Maumelle, AR05-2024
Skills
- Customer service
- Patient documentation
- Appointment scheduling
- Insurance verification
- Data entry
- Communication skills
- Conflict resolution
- Team collaboration
- Heartsaver first aid CPR AED
- Patient confidentiality
- Patient identity verification
- Check-in coordination
- Document filing
- Claims handling and coverage verification
- Patient check-in
- Registration and admissions
Timeline
Patient Service Representative
Baptist Health Medical Center
08.2024 - Current
Sales Associate
Kohls Department Store
07.2024 - 11.2024
Sales Associate
Kohls Department Store
09.2023 - 06.2024
Customer Service Representative
Old Navy
08.2022 - 07.2023
High School Diploma -
Driven Virtual Academy