Kendall Talieje
Searcy
Summary
Dedicated supervising agent with a focus on reliability and adaptability. Expertise in managing teams, optimizing client service processes, and maintaining high standards of professionalism to drive customer loyalty and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervising Agent
Globe Life Liberty National: Everett & Associates
Searcy, AR
05.2025 - Current
- Facilitated client onboarding processes, ensuring compliance with company policies and industry regulations.
- Assisted in training new agents on operational procedures and best practices for customer engagement.
- Managed scheduling of appointments, optimizing agent availability to enhance client service efficiency.
- Collaborated with management to analyze performance metrics and identify areas for process improvement.
- Maintained accurate records of client interactions and transactions in CRM system for streamlined reporting.
- Provided ongoing feedback to peers, fostering a culture of continuous improvement within the team.
- Resolved customer inquiries effectively, enhancing satisfaction through prompt and professional communication.
- Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
- Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
- Reviewed policy documents for accuracy before submission, ensuring compliance with legal regulations and minimizing potential disputes or misunderstandings between parties involved.
- Collaborated with other departments, such as underwriting and claims, ensuring smooth transactional processes for clients.
- Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
- Monitored and evaluated fellow agents' performance.
- Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.
Deputy Clerk
White County Government
Searcy, AR
06.2022 - 05.2025
- Assisted in maintaining accurate records within electronic filing systems.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Bachelor of Science - Finance
Harding University
Searcy, AR05-2028
Skills
- Effective leadership
- Effective communication
- Team management
- Adaptability
- Professionalism
- Reliability
- Attention to detail
- Sales management
Accomplishments
- Promoted to supervising agent within four months of employment.
- Achieved convention eligibility with Everett & Associates by being a top producing agent in my first six months of employment.
Certification
- Accident and Health or Sickness License
- Life License
Licensed in the following States
- Arkansas
- Louisiana
- Missouri
- Texas
Timeline
Supervising Agent
Globe Life Liberty National: Everett & Associates
05.2025 - Current
Deputy Clerk
White County Government
06.2022 - 05.2025
Bachelor of Science - Finance
Harding University