Kendra Patterson
Conway
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative III
Arkansas Blue Cross & Blue Shield
08.2014 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Internet Rater and Evaluator
Telus International
12.2019 - 10.2023
- Evaluated products for quality assurance, ensuring compliance with company standards.
- Identified discrepancies and provided feedback to production teams for corrections.
- Analyzed content and data by reviewing language, tone, and appropriateness.
- Evaluated online search results to enhance user experience and quality.
- Improved the overall quality of popular search engines through data analysis.
Education
Bachelor of Science - Health Education
University of Central Arkansas
Conway, AR08-2010
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Microsoft outlook
- Paperwork processing
- Documentation
- Data collection
- Dispute resolution
- Information security
Timeline
Internet Rater and Evaluator
Telus International
12.2019 - 10.2023
Customer Service Representative III
Arkansas Blue Cross & Blue Shield
08.2014 - 04.2024
Bachelor of Science - Health Education
University of Central Arkansas
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