Kendra Webb
Jonesboro
Summary
Dedicated professional with over 15 years of experience in social services and resident care. Known for exceptional communication and customer service skills, successfully implementing tailored care plans that significantly improve client well-being.
Social Services professional with strong dedication to supporting individuals and communities. Skilled in case management, client assessment, and resource coordination. Known for effective teamwork, adaptability, and results-driven approach. Valued for empathy, active listening, and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Social Services Assistant
State of Arkansas
Jonesboro, AR
07.2017 - Current
- Developed and maintained case files, documenting client interactions and service outcomes.
- Conducted follow-up assessments to evaluate ongoing client needs and adjust service plans accordingly.
- Case Support: Assists in child protective services or family support programs, which may include teaching parenting skills or supporting foster care initiatives.
- Program Implementation: Assists with case management by processing documentation, scheduling meetings, and facilitating client outreach.
Resident Care Supervisor
State of Arkansas Human Development Center
Jonesboro, AR
10.2010 - 07.2017
- Supervised daily operations of resident care, ensuring compliance with state regulations and quality standards.
- Developed and implemented individualized care plans to enhance residents' quality of life and well-being.
- Coordinated training programs for staff on best practices in resident care and emergency response protocols.
- Mentored new employees, fostering a supportive environment that encourages professional growth and development.
Resident Care Aide
State of Arkansas Human Development Center
Conway, AR
09.2003 - 10.2010
- Assisted residents with daily living activities to promote independence and enhance quality of life.
- Monitored health conditions, documenting changes and reporting concerns to healthcare professionals.
Education
Family Consumer Science
University of Central Arkansas
Conway, ARSkills
- Teamwork
- Document management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- CPR/AED
- Caseload management
Timeline
Social Services Assistant
State of Arkansas
07.2017 - Current
Resident Care Supervisor
State of Arkansas Human Development Center
10.2010 - 07.2017
Resident Care Aide
State of Arkansas Human Development Center
09.2003 - 10.2010
Family Consumer Science
University of Central Arkansas