Kennedy McClure
Prairie Grove,AR
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills. Knowledgeable customer service representative with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR / Receptionist / Veterinary Technician
Davis Animal Hospital
06.2023 - Current
- Scheduled 60+ appointments per day across multiple providers using clinic scheduling software
- Answered a high volume of calls on a 16-line phone system with a focus on empathy and accuracy
- Verified insurance details and communicated treatment estimates to pet owners
- Maintained up-to-date patient records, coordinated with technicians and doctors for optimal flow
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Handled appointment cancellations, rescheduling, and urgent patient intake with composure
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Nanny
Care.com
11.2021 - 05.2023
- Delivered dependable, nurturing care for multiple families with children of varying ages.
- Maintained open and proactive communication with parents, building strong relationships based on trust.
- Developed daily routines and responded to unique household needs with professionalism and care.
- Demonstrated adaptability, empathy, and time management—skills highly transferable to customer care.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Shift Lead
Applebee’s
01.2021 - 01.2023
- Led front-of-house operations, ensuring excellent guest experiences and efficient service flow.
- Resolved customer concerns quickly and professionally, often under high-volume conditions.
- Trained and mentored 15 team members over the time of 3 years, fostering a supportive and accountable workplace culture.
- Honed problem-solving and conflict resolution skills in a fast-paced, customer-facing environment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sunday School Teacher
Cross Church S North And South Campus
07.2018 - 01.2021
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
Education
Veterinary Technician Program - Veterinary Science
Penn Foster College
Scottsdale, AZ06.2025
High School Diploma -
Har-Ber High School
Springdale, AR01.2021
Skills
- Appointment Scheduling & Calendar Management
- Patient Communication & Empathy
- Medical Terminology & Insurance Coordination
- Multi-Line Phone Systems (up to 16 lines)
- Electronic Health Records (EHR) Systems
- Conflict Resolution & Problem Solving
- HIPAA Compliance
- Fast-Paced Call Center Environments
- Customer focus
- Complaint handling
- CRM software
Accomplishments
- Assisted management with the training of 6 new staff members.
- Responded to over 25 customer inquiries each day.
- Earned Fear Free Certification in 2024.
Certification
Fear Free Certification
LANGUAGES
English
Timeline
CSR / Receptionist / Veterinary Technician
Davis Animal Hospital
06.2023 - Current
Nanny
Care.com
11.2021 - 05.2023
Shift Lead
Applebee’s
01.2021 - 01.2023
Sunday School Teacher
Cross Church S North And South Campus
07.2018 - 01.2021
Veterinary Technician Program - Veterinary Science
Penn Foster College
High School Diploma -
Har-Ber High School
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