Kennon Watson
Little Rock
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
11
11
years of professional experience
Work History
Lead Associate Operation
Chase Bank
04.2021 - Current
- Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
- Processes and assist customers with transactions
- Introduces customers to the branch team who will build relationships and assist with specialized financial needs
- Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.
Branch Service Leader
Regions Bank
12.2016 - 01.2021
- Provides a consistent optimal customer experience and handling customers' transactional needs
- Answers customer inquiries regarding products and services, fulfills servicing requests, and opens Consumer products such as checking and savings accounts
- Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank
- Educates customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings
- Assists branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
- Refers customers to an internal team of experts when more complex financial goals and needs are recognized
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
- Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
- Reconcile branch reports to maintain compliance within the branch.
Senior Teller
Arvest
09.2013 - 06.2016
- Assist customers and prospective customers by opening new accounts and cross-selling additional bank services
- Participate in error resolution with customers and staff
- Supervise functions of Customer Service Representative and Teller staff including: continuous review and measurement of staff performance and accuracy of assigned work
- Assist with scheduling and evaluation of other tellers
- Perform audits on teller cash drawers, vault, and cash dispensers
- Monitor cash balances of all tellers and vault
- Provide customers with exceptional customer service
- Assist customers with a variety of tasks, including checking their account balances, helping them make deposits or withdrawals, and sell additional products to customers when needed
- Assist other tellers with problem solving, providing overrides, in addition open and closing the branch
- Provided operational support for high-volume financial institution
- Reviewed files, records and other documents to obtain information and respond to requests.
Education
MBA - Finance
Webster University
Little Rock, ARBS - Sports Management
University of Arkansas at Little Rock
Little Rock, AR12.2015
Skills
- Operations Management
- Employee Supervision
- Client Relationship Management
- Staff Training
- Transaction Processing
- File Maintenance
- Audit preparation
- Cross-functional Team Coordination
- Documentation and Recordkeeping
- Support Services
- Strong Problem Solver
- Meeting planning
- Administrative Support
- Professional and mature
- Calendar Management
- Excel spreadsheets
Timeline
Lead Associate Operation
Chase Bank
04.2021 - Current
Branch Service Leader
Regions Bank
12.2016 - 01.2021
Senior Teller
Arvest
09.2013 - 06.2016
MBA - Finance
Webster University
BS - Sports Management
University of Arkansas at Little Rock
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