KEONDRA CHATMAN
Maumelle
Summary
Success-driven, resourceful, and self-motivated professional who achieves unprecedented results through innovation, initiative, and resourcefulness; thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder, who enrolls others to support positive change.
Overview
7
7
years of professional experience
Work History
Health Care Advisor
Arkansas Blue Cross Blue Shield
09.2024 - Current
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries regarding insurance claims and billing processes efficiently.
- Educated patients on healthcare services and benefits to enhance understanding and satisfaction.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Provided concierge service by taking one call at a time from members and providers, addressing concerns regarding benefits, authorizations and claim information.
Front Desk Manager
Arkansas Pediatric Clinic
05.2023 - Current
- Provide leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
- Maintain schedule for staffing to ensure adequate coverage is available by manager.
- Schedule, reschedule, and coordinate appointments utilizing the system by performing visit notifications of patients.
- Conduct insurance verification, check claim status and benefits explanation by running eligibility on patients.
- Request outside records and gather outside medical records from referrals and files patient charts as needed.
Dispatch Coordinator
PICKUP
08.2021 - 03.2023
- Managed the daily work schedules of drivers’ locations in field and solved discrepancies to keep team on track.
- Planned, routed, and re-routed driver’s schedules based on the amount of route work and customers' needs for service.
- Ensured that all routes and areas for the shift were staffed at appropriate levels.
- Typed letters, forms, and reports; maintained records by entering information into databases, submitting reports, and recording and filing documents.
- Maintained and updated call logs, call records and other important documentation.
- Documented all communication via Zendesk and ensured all inquiries were responded to within a timely manner.
Provider Support Representative
Centene
10.2019 - 07.2021
- Served as the front-line resolution advocate on various member and provider inquiries, requests, or concerns.
- Mitigated and prevented complaints from being escalated to resolve in initial contact.
- Provided customer service in a high pace contact center environment over the phone, via live chats and emails.
- Documented all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- Investigated and resolved member inquiries through correspondence and computer research.
Direct Support Professional
Arkansas Family Supports
10.2018 - 09.2019
- Established a secure, positive environment that nurtures clients' needs, self-expression, and goals.
- Oversaw clients and took care of their needs and performed housekeeping duties.
- Delivered individualized training and care for clients in compliance with healthcare professionals’ instructions and other specific guidelines.
- Advanced client’s decision-making, productivity, and participation in a range of activities.
- Promoted independence in daily activities, such as work, learning, and leisure.
- Maintained documentation in compliance with company procedures.
- Operated vehicles in compliance with company policies and governmental statutes.
Education
High School Diploma -
Northside High School
Fort Smith, AR05.2014
Timeline
Health Care Advisor
Arkansas Blue Cross Blue Shield
09.2024 - Current
Front Desk Manager
Arkansas Pediatric Clinic
05.2023 - Current
Dispatch Coordinator
PICKUP
08.2021 - 03.2023
Provider Support Representative
Centene
10.2019 - 07.2021
Direct Support Professional
Arkansas Family Supports
10.2018 - 09.2019
High School Diploma -
Northside High School
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