Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keondra Chatman

Maumelle

Summary

Success-driven, resourceful, and self-motivated professional who achieves unprecedented results through innovation, initiative, and resourcefulness; thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder, who enrolls others to support positive change.

Overview

7
7
years of professional experience

Work History

Health Care Advisor

Arkansas Blue Cross Blue Shield
09.2024 - Current
  • Provided personalized support to members and providers by explaining benefits, resolving claim issues, authorization requirements and guiding them through plan options, billing and provider network access.
  • Educated individuals on insurance products including individual and family plans as well as ensured understanding on coverage and eligibility.
  • Handled high-volume inbound calls and service request while maintaining compliance with HIPAA and internal confidentiality policies.
  • Assisted new members with enrollment, plan changes and documentation, while ensuring accuracy and adherence to regulatory standards.
  • Maintained knowledge of health care regulations, CMS requirements and products to provide concierge service to members and providers.

Front Desk Manager

Arkansas Pediatric Clinic
05.2023 - Current
  • Provide leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
  • Maintain schedule for staffing to ensure adequate coverage is available by manager.
  • Schedule, reschedule, and coordinate appointments utilizing the system by performing visit notifications of patients.
  • Conduct insurance verification and benefits explanation by running eligibility on patients.
  • Request outside records and gather outside medical records from referrals and files patient charts as needed.
  • Complete full patient registration at date of services, adheres financial, cash control policies and procedures, thoroughly explains and secure clinic and patient legal forms.

Dispatch Coordinator

PICKUP
08.2021 - 03.2023
  • Managed the daily work schedules of drivers’ locations in field and solved discrepancies to keep team on track.
  • Planned, routed, and re-routed driver’s schedules based on the amount of route work and customers' needs for service.
  • Ensured that all routes and areas for the shift were staffed at appropriate levels.
  • Typed letters, forms, and reports; maintained records by entering information into databases, submitting reports, and recording and filing documents.
  • Maintained and updated call logs, call records and other important documentation.

Provider Support Representative

Centene
10.2019 - 07.2021
  • Served as the front-line resolution advocate on various member and provider inquiries, requests, or concerns.
  • Mitigated and prevented complaints from being escalated to resolve in initial contact.
  • Provided customer service in a high pace contact center environment over the phone, via live chats and emails.
  • Documented all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
  • Investigated and resolved member inquiries through correspondence and computer research.
  • Coordinated internal activities necessary to research and resolve inquiries and provide accounts with service solutions.

Direct Support Professional

Arkansas Family Supports
10.2018 - 09.2019
  • Established a secure, positive environment that nurtures clients' needs, self-expression, and goals.
  • Oversaw clients and took care of their needs and performed housekeeping duties.
  • Delivered individualized training and care for clients in compliance with healthcare professionals’ instructions and other specific guidelines.
  • Advanced client’s decision-making, productivity, and participation in a range of activities.
  • Promoted independence in daily activities, such as work, learning, and leisure.
  • Maintained documentation in compliance with company procedures.
  • Operated vehicles in compliance with company policies and governmental statutes.

Education

High School Diploma -

Northside High School
Fort Smith, AR
05.2014

Skills

  • Experience taking reports and insights and making immediate and deliberate action to achieve results
  • Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, and Outlook
  • Outstanding organizational and conflict management skills with seasoned accuracy in the areas of medical terminology, meeting planning, technical support, and customer engagement
  • Handle confidential information with integrity and professionalism within HIPAA Guidelines
  • Highly analytic thinker with demonstrated talent for planning, initializing, and implementing operational procedures and streamlining complex work procedures
  • Ability to create and maintain the highest standards of integrity, creativity, intellectual curiosity, and professional ethics
  • Detail oriented with an ability to simultaneously work toward big picture goals and priorities
  • Hands-on experience in reviewing, updating, or making changes to customer accounts
  • Ability to prepare, present and review oral and written technical and confidential information and reports
  • Zendesk, Salesforce and microsoft product to streamline productivity and provide assistance

Timeline

Health Care Advisor

Arkansas Blue Cross Blue Shield
09.2024 - Current

Front Desk Manager

Arkansas Pediatric Clinic
05.2023 - Current

Dispatch Coordinator

PICKUP
08.2021 - 03.2023

Provider Support Representative

Centene
10.2019 - 07.2021

Direct Support Professional

Arkansas Family Supports
10.2018 - 09.2019

High School Diploma -

Northside High School

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Keondra Chatman