Keresha McDonald
Star City
Summary
Proficient and self-driven nurse ready to join a growing team and utilize my clinical and professional skills to provide quality care for patients and support my coworkers to be the best. Adaptive and hands-on learner with strong multitasking skills and a passion for continued personal and professional growth,
Professional healthcare provider prepared for this role. Adept at patient care, medical procedures, and clinical documentation. Strong focus on team collaboration and achieving outcomes. Reliable, adaptable, and skilled in critical thinking and time management.
Overview
26
26
years of professional experience
Work History
RN UAS nurse
Right Pro Staffing
07.2022 - Current
- Conduct zoom assessments, 2 to 3 hours per client, on clients to determine eligibility for community based services.
- Attend staff meetings.
- Meet quality standards set by the company.
- Attend a quality review as needed with a quality nurse.
- Follow work instructions for clear, consistent and concise documentation.
- Collaborate with the regional nurse manager to ensure best possible outcome for the patient.
- Intervene with crisis management as needed.
- Remote
- Conducted thorough comprehensive assessments of patient condition, including mental health and functional assessments.
RN Case Manager
Arkansas Blue Cross and Blue Shield
08.2020 - 07.2022
- Made outbound calls to members.
- Performed complex assessments to assist with creating personalized care plan.
- Medication reconciliation.
- Assessed needs of patients to aide in referral to appropriate services based on needs.
- Provided transitions of care coordination.
- Utilized EMR systems to review health records.
- I followed members during hospital stays to ensure continuity of care and seamless transition home.
- I made MD consults when appropriate.
- I educated patients on disease processes and GAPS in care.
- I assisted patients with getting PCP if needed.
- Remote
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Weekend Supervisor Registered Nurse (PRN)
Gardner Nursing Home
06.2012 - 11.2020
- I assessed patients for needs and ensured safe and appropriate care was provided per policies and procedures and provided wound care.
- Facilitated communication between nursing staff and management regarding patient needs and concerns.
- Determined appropriate job tasks for team members based on training and individual strengths.
- Assessed patients, monitored lab values and communicated with physicians.
- Provide direct care to patients
- Assisted the DON with preparing for state surveys.
- Trained staff on policies and procedures.
- Supervised weekend staff to ensure adherence to care protocols and quality standards.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Community Transitions Case Manager
United Healthcare
10.2017 - 07.2020
- My job duties as a Telephonic CM- I reached out to members who was discharged from the hospital. I managed the member for 30 days to ensure a smooth transition home. I coached on medications, disease process, plugged in resources for members, ensured that services ordered were in place and referred to other case management programs as needed. I enrolled members and closed member's cases according to SOP and job aides.
- I was active in the following roles: Cultural Ambassador, Inspire program, and Social Responsibility Committee.
- Population was SNP and DSNP populations.
- Remote
- Collaborated with multidisciplinary teams to assess patient needs and develop tailored interventions.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
UHC Case Manager (contract)
The Judge Group
07.2017 - 10.2017
- As a Telephonic CM, I managed members, via outbound calls, who have been d/c’d from the hospital. Manage the member for 30 days to ensure a smooth transition home.
- Coached on medications and completed medication reconciliation.
- Coached on disease processes to ensure safe and effective care in the community.
- I Enrolled members and closed member cases according to SOP and job aides.
- Remote
- Coordinated care plans to ensure comprehensive support for clients' needs.
- Developed and implemented individualized action plans based on client goals and resources.
- Monitored case progress and adjusted strategies to improve service delivery effectiveness.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Client Care Manager/Agency RN
Absolute Care Management Corp
10.2016 - 07.2017
- Managed day to day operations in the branch.
- I managed office staff and caregivers, made home visits, assessed new and current clients to determine service needs per Medicaid and state guidelines and VA guidelines.
- I Performed marketing task in the community to aide in growing the company.
- I submitted weekly reports. documented, attended and conducted office meetings, reviewed audits from the state and did corrective action plans, communicated with physicians and other outside agencies for continuity of care.
- Prepared admission paperwork and assisted clients.
- Implemented streamlined processes for improved client care management, resulting in increased client retention rates.
- Developed and implemented care plans tailored to individual client needs, improving overall satisfaction and outcomes.
- Oversaw client care operations, ensuring compliance with regulatory standards and enhancing service delivery.
- Trained and mentored staff on best practices in client care, fostering a culture of continuous improvement.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with PII and PHI, records of client interactions, client notes, and other information.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed and maintained strong relationships with clients through regular communication and personalized attention.
Travel Registered Nurse
US Renal Care
02.2016 - 02.2016
- Charge nurse, performed hemodialysis, communicated with MD, Supervised techs, cannulated, started treatments, administered medications, assessments, cath care, monitored labs
Travel Registered Nurse
Baptist Health Springhill
10.2015 - 02.2016
- Med surg/Ortho/Chemo, monitored and d/c’d drains, dressing changes, reverse iso patients, Blood and platelet transfusions, accessed ports and flushed and cared for ports, communicated with doctors, assisted with on the unit procedures, charted in EPIC, charge, preceptor, floated to ICU and rehab
Registered Nurse Care Manager
Lifeplans Inc.
02.2015 - 08.2015
- Traveled to clients homes and did in-home assessments for various insurance companies and prepared data, created reports and returned information to the company.
RN Care Manager
Drew Memorial Home Health
07.2012 - 08.2015
- Performed Start of cares, recerts, OASIS documenting, assessments, dressing changes, med prep, assessed for service needs, performed supervisory visits, performed home visits and attend staffing
Registered Nurse
Jefferson Regional Medical Center
09.2014 - 07.2015
- Perform hemodialysis, educate patients, charge nurse, assess patients perform hemodialysis in acute care patients, monitor lab values
Mental Health Professional Registered Nurse
Arkansas Counseling Assoc
04.2011 - 09.2014
- I provided family, group and individual therapy, assessed patients for medical necessity for treatment.
- I updated treatment plans every 90 days.
- I made home visits when warranted.
- Population was 5 yrs to 18 years of age and over 18 years old.
- Developed individualized treatment plans for diverse client needs.
- Conducted comprehensive assessments to identify mental health issues and appropriate interventions.
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Documented client progress in confidential files.
- Collaborated with interdisciplinary teams to create holistic care plans for patients, addressing both mental and physical health needs.
- Evaluated the effectiveness of current treatment modalities using evidence-based practices and adjusted approaches as needed based on findings.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
- Coordinated with primary care providers to ensure seamless integration of mental health services into overall healthcare plans for patients with comorbid conditions.
Registered Nurse
Fresenius Medical
09.2013 - 03.2014
- Charge nurse, staff nurse, managed blood pressures and target weights, comprehensive assessments, foot checks, medication checks, crit lines
Registered Nurse
Jefferson Regional Medical Center
02.2000 - 03.2013
- Started out as an LPN staff nurse then progressed to RN. I worked med surg where I did charge, super user, used Eclipsys charting system, med passes, communicated with doctors, started IV’s, blood transfusions, admissions and discharges, team and individual nursing, preceptor, IVP and IVPB meds, floor procedures with doctors, and float pool, nurse education training unit where I trained new staff nurses on safe and effective care, policies and procedures.
Education
LPN -
Southeast Arkansas College
Pine Bluff, AR01.2000
Adult Gerontology Nurse Practitioner MSN program - undefined
Walden University
05.2015
Associates of Applied Science in Registered Nursing - undefined
Southeast Arkansas College
Pine Bluff, AR05.2008
Skills
- Assessment proficiency
- Supervisory and mentoring abilities
- Detail-oriented approach
- Leadership and teamwork skills
- Clinical judgment
- Compassion and empathy
- Geriatric care
- Community health
- Patient assessments
- Patient education and counseling
- Staff supervision
- Patient evaluation
- Complex Problem-solving
- EMR systems
Timeline
RN UAS nurse
Right Pro Staffing
07.2022 - Current
RN Case Manager
Arkansas Blue Cross and Blue Shield
08.2020 - 07.2022
Community Transitions Case Manager
United Healthcare
10.2017 - 07.2020
UHC Case Manager (contract)
The Judge Group
07.2017 - 10.2017
Client Care Manager/Agency RN
Absolute Care Management Corp
10.2016 - 07.2017
Travel Registered Nurse
US Renal Care
02.2016 - 02.2016
Travel Registered Nurse
Baptist Health Springhill
10.2015 - 02.2016
Registered Nurse Care Manager
Lifeplans Inc.
02.2015 - 08.2015
Registered Nurse
Jefferson Regional Medical Center
09.2014 - 07.2015
Registered Nurse
Fresenius Medical
09.2013 - 03.2014
RN Care Manager
Drew Memorial Home Health
07.2012 - 08.2015
Weekend Supervisor Registered Nurse (PRN)
Gardner Nursing Home
06.2012 - 11.2020
Mental Health Professional Registered Nurse
Arkansas Counseling Assoc
04.2011 - 09.2014
Registered Nurse
Jefferson Regional Medical Center
02.2000 - 03.2013
Adult Gerontology Nurse Practitioner MSN program - undefined
Walden University
Associates of Applied Science in Registered Nursing - undefined
Southeast Arkansas College
LPN -
Southeast Arkansas College