Overview
Work History
Education
Certification
Timeline
Generic

Keri Smith

Customer Service Representative
Conway,AR

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Dynamic Home Repair
06.2024 - Current
  • Served as the primary point of contact for homeowners, guiding them through the claims process with clear communication and support.
  • Coordinated contractor assignments for repairs, processed invoices, and ensured prompt payments.
  • Managed up to 300 active homeowner claims for manufactured homes, ensuring accurate documentation and timely follow-ups.

Registered Behavioral Technician

Pediatrics Plus
10.2022 - 05.2024
  • Implemented individualized behavior intervention plans for 5+ clients, resulting in an increase in positive behaviors and social interactions, improving overall quality of life.
  • Collaborated with BCBA to collect and analyze behavioral data, contributing to the development of individualized treatment plans. Enhanced the effectiveness of interventions.

Customer Experience Manager

Michaels
10.2020 - 10.2022
  • Successfully managed store operations without the presence of the store manager, ensuring smooth daily operations and increase in productivity.
  • Maintain store rewards metrics and managed a small team to achieve an increase in customer satisfaction scores by 50%, leading to improved customer loyalty and retention.

Education

Bachelor of Arts - Elementary Educational Studies

Western Governors University
Salt Lake City, UT
05.2001 -

Certification

RBT Certification

Timeline

Customer Service Representative

Dynamic Home Repair
06.2024 - Current

Registered Behavioral Technician

Pediatrics Plus
10.2022 - 05.2024

Customer Experience Manager

Michaels
10.2020 - 10.2022

Bachelor of Arts - Elementary Educational Studies

Western Governors University
05.2001 -

Similar Profiles

CREATE PROFILE
Keri SmithCustomer Service Representative